INDUSTRY: EV AND E-CHARGING
OPTIMISED FIELD DEPLOYMENT AND ROUTE PLANNING FOR EV AND E-CHARGING INFRASTRUCTURE
The advantages of dynamic deployment planning in this industry:
Immediate response to damage or fault reports for reliable customer service
Cost-optimised scheduling and route planning
Secure handling of specifications, such as SLA, local laws, and compliance from an ISO-certified developer
Lower operating costs and less time expenditure
OPERATIONAL CHALLENGES FOR FIELD SERVICE IN THE EV PROVIDER AND E-CHARGING INDUSTRY
The demand for electric mobility is increasing and with it the need for charging capacity. However, the expansion of the charging infrastructure is barely keeping pace with the increase in e-vehicles. It is therefore all the more important that the providers of charging stations and wallboxes organise their installations, maintenance and repairs as efficiently as possible. Not least in order to set themselves apart from the competition.
In order for the technical service of the charging point operators to run at full speed, effective field service management is necessary. This means optimally planning and controlling field technician deployments and being able to react quickly and flexibly in the event of charging point failures. However, while charging stations are the latest technologies, some charge point operators are not yet exploiting the full potential of dynamic deployment and field service management.
Modern solutions for field service management give charging station providers a head start in the e-charging market. Professional appointment and route planning enables time- and cost-efficient site surveys and operations. And thanks to optimised order processing, the reliability of charging stations and customer satisfaction increase.
The demand for electric mobility is increasing and with it the need for charging capacity. However, the expansion of the charging infrastructure is barely keeping pace with the increase in e-vehicles. It is therefore all the more important that the providers of charging stations and wallboxes organise their installations, maintenance and repairs as efficiently as possible. Not least in order to set themselves apart from the competition.
In order for the technical service of the charging point operators to run at full speed, effective field service management is necessary. This means optimally planning and controlling field technician deployments and being able to react quickly and flexibly in the event of charging point failures. However, while charging stations are the latest technologies, some charge point operators are not yet exploiting the full potential of dynamic deployment and field service management.
Modern solutions for field service management give charging station providers a head start in the e-charging market. Professional appointment and route planning enables time- and cost-efficient site surveys and operations. And thanks to optimised order processing, the reliability of charging stations and customer satisfaction increase.
FLS SOFTWARE FOR ROUTE PLANNING IN EV AND E-CHARGING
Due to the increasing demand for electric mobility and thus also the demand for e-charging stations, logistical processes and services are important for companies in the e-charging industry. The companies must have a high flexibility, speed, and safety to provide their customers with the best possible service.
DYNAMIC PLANNING
This results in high demands on dynamic planning and on dovetailing with other processes. Therefore, we have developed FLS VISITOUR has developed a solution for field service in the e-charging sector that meets these criteria and at the same time offers potentials for the cost savings and increased efficiency offers.EFFICIENT ROUTES AND TOURS
Through real-time scheduling, automated route planning and route optimisation, companies realise significant increases in efficiency and productivity in technical service and field service with software from FLS. Our technologically leading algorithm PowerOpt determines the optimal technician deployment and efficient tours in every situation.YOUR ADVANTAGES WITH A MODERN SOLUTION:
Just-in-time processes
Customers cannot and should not wait. With our software for route planning and field service management, you achieve new levels of speed and agility.
Customers cannot and should not wait. With our software for route planning and field service management, you achieve new levels of speed and agility.
Consideration of appointment windows according to Order Type
The supply of electricity and the associated repairs and services at EV/e-charging stations require precise and timely scheduling and route planning. Map all requirements and take them into account in planning.
The supply of electricity and the associated repairs and services at EV/e-charging stations require precise and timely scheduling and route planning. Map all requirements and take them into account in planning.
High First-Time-Fix-Rate
By optimally assigning your technicians to repair orders based on their skills and availability, you reduce order and travel times. FLS' real-time material handling also minimises repeated and unnecessary customer visits.
By optimally assigning your technicians to repair orders based on their skills and availability, you reduce order and travel times. FLS' real-time material handling also minimises repeated and unnecessary customer visits.
Cost reduction
You will be make decisions on the basis of real-time data and analyses, making optimum use of your service technicians, surveyors and other specialists and creating a more efficient and productive processing of orders.
You will be make decisions on the basis of real-time data and analyses, making optimum use of your service technicians, surveyors and other specialists and creating a more efficient and productive processing of orders.
CASE STUDIES FROM THE ENERGY SECTOR:
ENBW RELIES ON A DYNAMIC SCHEDULING SOLUTION
FLS Customers in the Energy sector:
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR FIELD TECHNICIANS
With clever Field Service Management solutions.All process steps are mapped for mobile.
All steps - from sending the technicians to carrying out the tasks on site - are particularly important for providers of e-charging points. In combination with the FLS software for tour planning FLS VISITOUR and the mobile app FLS MOBILE the tours for the service technician or field service are optimally planned.
On the road, the system guides the employees intuitively through all points on a mobile device. This helps to avoid errors, ensures automated documentation and increases customer satisfaction, for example by achieving a higher first-time-fix rate.
All steps - from sending the technicians to carrying out the tasks on site - are particularly important for providers of e-charging points. In combination with the FLS software for tour planning FLS VISITOUR and the mobile app FLS MOBILE the tours for the service technician or field service are optimally planned.
On the road, the system guides the employees intuitively through all points on a mobile device. This helps to avoid errors, ensures automated documentation and increases customer satisfaction, for example by achieving a higher first-time-fix rate.
The optimisation companion for Field Technicians and Field Surveyors.
With FLS MOBILE, your technicians and field staff get exactly the information they need to deliver the best possible service and increase customer satisfaction. Our mobile field service management application is tailor-made for the EV/e-charging industry and supports you every step of the way. This means technicians, surveyors and other field staff always have service history and relevant forms at their fingertips.
They can create new work orders and directly record the customer signature after the order has been completed. Your field service and technician fleet do the work more quickly, errors can be avoided and the optimisation of all tours significantly reduces travel times.
With FLS MOBILE, your technicians and field staff get exactly the information they need to deliver the best possible service and increase customer satisfaction. Our mobile field service management application is tailor-made for the EV/e-charging industry and supports you every step of the way. This means technicians, surveyors and other field staff always have service history and relevant forms at their fingertips.
They can create new work orders and directly record the customer signature after the order has been completed. Your field service and technician fleet do the work more quickly, errors can be avoided and the optimisation of all tours significantly reduces travel times.
Compliance with regulations in the Electrical industry.
Part of high quality standards are careful documentation of all processes in order to be able to trace actions in case of errors or further undiscovered damage. You must ensure that all proactive and reactive visits are tracked. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, and sign-on-glass signatures.
FLS locations in Germany and Great Britain are certified according to ISO/IEC 27001, ISO 9001, ISO 14001, and in the UK we are part of the Financial Supplier Qualification System (FSQS) Community.
Part of high quality standards are careful documentation of all processes in order to be able to trace actions in case of errors or further undiscovered damage. You must ensure that all proactive and reactive visits are tracked. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, and sign-on-glass signatures.
FLS locations in Germany and Great Britain are certified according to ISO/IEC 27001, ISO 9001, ISO 14001, and in the UK we are part of the Financial Supplier Qualification System (FSQS) Community.
With checklists, job overviews and signature captures, your agent gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the EV and E-Charging service industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›