CASE STUDY / ENBW
ENERGY SUPPLIER CHOOSES ONE-STOP-SHOP INTELLIGENT SCHEDULING SOFTWARE
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Requirements:
- Effective scheduling of 230,000 tasks to 750 distribution network field technicians including coordination of complex work orders
- Efficient customer service and scheduling for metering technicians
- SAP integration
Benefits:
- Significant cost savings
- Improved order fulfillment
- Reliable appointments with customers
Meet the organisation:
enbw.com
EnBW Energie Baden-Württemberg AG, one of the largest energy companies in Germany and Europe, selected FLS VISITOUR to increase the efficiency of its field operations and customer service. Two major areas deployed are the metering division and EnBW Regional AG which maintains and operates electricity distribution grids with a length of 100,000 km covering 19,2002 km.
As part of a programme for next generation workforce management, EnBW Regional AG selected FLS to implement an intelligent scheduling and route optimisation tool. The new workflow was to integrate with an existing SAP environment and enable efficient scheduling of 230,000 task assignments per annum for 750 field technicians.
The EU and UK requirement to install Smart Meters in every home and premise is a major customer service undertaking and EnBW AG selected FLS VISITOUR due to
As part of a programme for next generation workforce management, EnBW Regional AG selected FLS to implement an intelligent scheduling and route optimisation tool. The new workflow was to integrate with an existing SAP environment and enable efficient scheduling of 230,000 task assignments per annum for 750 field technicians.
The EU and UK requirement to install Smart Meters in every home and premise is a major customer service undertaking and EnBW AG selected FLS VISITOUR due to
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