INDUSTRY: AUTO PARTS DISTRIBUTION
REAL-TIME DYNAMIC FIELD SERVICE FOR AUTO PARTS TRADE AND AUTOMOTIVE INDUSTRIES
The advantages of dynamic deployment planning in this industry:
Cost-optimised scheduling and route planning
Immediate response to damage or fault reports for reliable customer service
Cloud-based digital tools to complement audit trail requirements
Lower operating costs and less time expenditure
FIELD SERVICE MANAGEMENT CHALLENGES FOR AUTO PARTS SUPPLIERS AND INSTALLERS
According to the RAC Foundation, there are almost 41 million motor vehicles and trailers in the UK. Delivery vans are the fastest growing category of vehicle, and there are already around 1,765,000 plug-in vehicles (Hybrid and Electric). Almost 20% of job adverts require applicants to drive, and going in to 2024, the average age of a car in the UK was 9 years. A huge market for maintenance and repair. While the new car sales market in the UK is experiencing stagnation, the aftersales business continues to offer great potential. The web-based supply business in the motor vehicle aftermarket is booming.
When workshops carry out repairs on customer vehicles, high demands are made on flexibility, speed, and traceability. Customers expect repairs to be carried out on their terms. The right spare parts for installation are usually needed on the same day or the following day at the latest. For this purpose, car parts dealers offer a corresponding delivery service. In addition to traditional passenger car spare parts, automotive companies generally offer additional services such as workshop equipment and tools, including related maintenance, installation and repair work, as well as spare parts for scooters, motorcycles, and pedelecs.
Service, fitting, and repair calls as well as spare part deliveries can be optimised by using dynamic appointment and route scheduling from FLS. Customers such as PV Automotive and Nova Motors have helped to establish FLS software as a competitive edge in the auto-parts sector.
According to the RAC Foundation, there are almost 41 million motor vehicles and trailers in the UK. Delivery vans are the fastest growing category of vehicle, and there are already around 1,765,000 plug-in vehicles (Hybrid and Electric). Almost 20% of job adverts require applicants to drive, and going in to 2024, the average age of a car in the UK was 9 years. A huge market for maintenance and repair. While the new car sales market in the UK is experiencing stagnation, the aftersales business continues to offer great potential. The web-based supply business in the motor vehicle aftermarket is booming.
When workshops carry out repairs on customer vehicles, high demands are made on flexibility, speed, and traceability. Customers expect repairs to be carried out on their terms. The right spare parts for installation are usually needed on the same day or the following day at the latest. For this purpose, car parts dealers offer a corresponding delivery service. In addition to traditional passenger car spare parts, automotive companies generally offer additional services such as workshop equipment and tools, including related maintenance, installation and repair work, as well as spare parts for scooters, motorcycles, and pedelecs.
Service, fitting, and repair calls as well as spare part deliveries can be optimised by using dynamic appointment and route scheduling from FLS. Customers such as PV Automotive and Nova Motors have helped to establish FLS software as a competitive edge in the auto-parts sector.
FLS REAL-TIME SOFTWARE FOR ROUTE PLANNING IN THE CAR PARTS TRADE
A modern route planning and distribution solution enables increased delivery rhythms, shortened waiting times and the reliable execution of time-critical spare parts deliveries. In the area of technical service, it ensures efficient deployment planning and optimised order processing.
REDUCE COSTS, OPTIMISE SUPPLY CHAINS
In the spare parts trade, there are high demands on dynamic planning and on interlinking with other logistical processes such as warehousing and supply chain optimisation. Therefore, with FLS VISITOUR, we have developed a solution for field service in the automotive parts trade that meets these criteria and at the same time offers potentials for cost savings and increased efficiency.FLS software solutions enable companies to fully exploit their potential. This is because the planning processes, tours and routes can be significantly optimised thanks to the unique PowerOpt algorithm. With solutions from FLS, you get automated route planning and route optimisation that gets the most out of your order books. Well-known suppliers in the automotive parts trade are realising significant efficiency increases.
YOUR ADVANTAGES WITH A MODERN SOLUTION:
Just-in-time processes
Customers cannot and should not wait. With our software for route planning and field service management, you achieve new levels of speed and agility.
Customers cannot and should not wait. With our software for route planning and field service management, you achieve new levels of speed and agility.
More precise and shorter time windows
The transport of spare parts requires precise and timely scheduling and route planning. You can plan fully automatically according to the different types and account for relevant factors for each customer.
The transport of spare parts requires precise and timely scheduling and route planning. You can plan fully automatically according to the different types and account for relevant factors for each customer.
Going paperless cuts error rates
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up processing and increases the success rate. Real-time CRM integration ensures that all history needed for the work is available.
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up processing and increases the success rate. Real-time CRM integration ensures that all history needed for the work is available.
Significant cost reduction
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN THE
AUTOMOTIVE DISTRIBUTION INDUSTRY
FLS Customers in this sector
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR FIELD TECHNICINANS
With clever Field Service Management solutions for Automotive and Vehicle Technology professionals.All process steps are mapped for mobile.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for in-person service are optimally planned. All steps - from the 'what's on the van' to the dispatch and execution of the works on site - are regulated. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for in-person service are optimally planned. All steps - from the 'what's on the van' to the dispatch and execution of the works on site - are regulated. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction.
The optimisation companion for Field Technicians and Surveyors.
With FLS MOBILE, your employees get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailored to field services and supports you every step of the way. They can access service history and relevant forms at hand. They can create new work orders directly. Thanks to this mobile support, errors can be avoided and workflows are digital-first.
With FLS MOBILE, your employees get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailored to field services and supports you every step of the way. They can access service history and relevant forms at hand. They can create new work orders directly. Thanks to this mobile support, errors can be avoided and workflows are digital-first.
Compliance with manufacturer (OEM) and traceability standards.
Part of high quality standards are careful documentation of all processes in order to be able to trace works in case of errors or further undiscovered damage. You must ensure that all proactive and reactive installations are tracked. FLS understands the importance of being able to comply with your regulations and processes; and supports you with specially developed features such as quality metrics, photos, and sign-on-glass signatures.
Part of high quality standards are careful documentation of all processes in order to be able to trace works in case of errors or further undiscovered damage. You must ensure that all proactive and reactive installations are tracked. FLS understands the importance of being able to comply with your regulations and processes; and supports you with specially developed features such as quality metrics, photos, and sign-on-glass signatures.
With checklists, job overviews and signature captures, your field force gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the Auto Parts trade and Automotive industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›