
CASE STUDY / PV AUTOMOTIVE - AUTO PARTS DISTRIBUTION
INTELLIGENT ROUTE PLANNING FOR PUNCTUAL DELIVERY OF SPARE PARTS

The results:
- Improved delivery timings and customer service
- Enhanced delivery cycles
- Integration with existing ERP
- Route scheduling for a fleet of vehicles based across over 90 branch offices
- Shorter waiting times for reactive orders
- More efficient planning of routine distribution
THE PROJECT:
IMPROVING CUSTOMER SERVICE WITH PRECISION
From over 90 branch offices, PV is able to supply every site in the sales territory several times a day through a fleet of Sprinter vans. In addition, each vehicle makes an average of four journeys a day with up to 20 delivery stops. FLS VISITOUR ensures maximum precision, efficient route scheduling and an impressively short time period between receiving and delivering the order.
THE SOLUTION:
COMPLEX IN-DAY CAPACITY AND ROUTING MANAGEMENT
OPTIMISED DISPATCHING
Dispatchers are tasked with distributing orders and appointments optimally among the available resources (drivers and vehicles) during planning, whether for the day or further into the week. The software handles orders and assignments in the most cost-efficient way, ensuring a high level of customer service and field service value.The software considers all constraints and organises orders with routes to enhance customer and employee satisfaction. It strikes the right balance between PV's costs and benefits, maximising effective service outcomes. Over and above working hours, digitalised scheduling calculates the estimated time required to realistically complete an order. Embedded driving routes are meticulously planned based on road types, vehicle specifications, and varying driving speeds across the different times of the day: A critical component for both routine and new in-day orders.
Dynamic routing calculates multiple intermediate appointments within the shift. This is commonly encountered in field services with timed deliveries. In such cases, the planning doesn't revolve around a single major destination but instead involves several customers and/or depot visits.
This distinction becomes critical when considering route planning versus tour planning. Dynamic route planning groups orders into tours to determine the sequence in which they should be approached. The driver and/or vehicle returns to a starting position after completing the final order in the tour. In contrast, a route usually denotes travel from a starting point to a specific destination, representing transport from point A to point B with little consideration of knock-on effects. This risk is removed.
The solution for route planning and dynamic optimisation in field service

The difference: You can re-optimise tours at any time during the day at the push of a button if something changes. This means that even the most dynamic field service operation is no longer a problem. - Discover your potential now:
THE RESULTS:
BALANCING ON-DEMAND LOGISTICS WITH ROUTINE CYCLES
- Improved delivery timings and customer service
- Significant fuel and CO2 cost savings
- Significant less dispatching effort for customer service management
- Integration with existing ERP (FLS VISITOUR as a black box)
"Thanks to intelligent route scheduling, our efficient distribution logistics not only ensures the reliable and on-time delivery of spare parts (and thus satisfied customers), but also increases the service level of our vehicles, thereby guaranteeing our customers even more flexible delivery cycles."
PV Automotive GmbHWHERE IS YOUR OPTIMISATION POTENTIAL?
DISCOVER IT WITH FLS – FAST LEAN SMART

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Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.