YHG is one of the UK’s largest housing providers in the North of England with 29,000 homes. YHG utilises Microsoft’s Dynamics 365 platform and selected FLS VISITOUR to provide a robust dynamic scheduling and mobile solution that could also integrate seamlessly with its MRI AccuServ
repairs management system.
Following a strategic business review that set new objectives for operational efficiencies to achieve value for money and customer satisfaction targets, YHG embarked on a technology investment and digital transformation programme.
YHG proceeded with a formal tender. Darren Halliwell, YHG’s Chief Information Officer, said: "We did our research and were determined to find a
technology and partner that aligned to our five-year business plan, which had the capability to adapt as we develop and implement our wider technology roadmap. At the heart of our functional requirements was dynamic scheduling and accurate routing