CASE STUDY / YOUR HOUSING GROUP / FIX360
YOUR HOUSING GROUP INCREASES PRODUCTIVITY 25-32% WITH FLS VISITOUR DYNAMIC SCHEDULING SOLUTION
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• 25-32% increase in job completion
Requirements:
- Rapid deployment of dynamic field service scheduling for fix360 repairs division (circa 200 operatives)
- Specialist mobile functionality for voids team and subsequent business functions including surveyors and tenant liaison officers (circa 100 resources)
- Microsoft Dynamics 365 integration
Benefits:
- 25-32% increase in job completion by operatives through efficiency and a commensurate saving in fuel and emissions per job helping towards costs and ESG.
- Greater visibility and a reduced risk of backlogs
- Automated messaging of arrival time reminders to the customer, improving service and reducing the risk of a ‘no access’ appointment
- Customer self-service appointment booking has been enabled and a repair can be reported in seconds, 24/7, fitting around resident lifestyles and working days
Meet the organisation:
yourhousinggroup.co.uk
YHG is one of the UK’s largest housing providers in the North of England with 29,000 homes. YHG utilises Microsoft’s Dynamics 365 platform and selected FLS VISITOUR to provide a robust dynamic scheduling and mobile solution that could also integrate seamlessly with its MRI AccuServ
repairs management system.
Following a strategic business review that set new objectives for operational efficiencies to achieve value for money and customer satisfaction targets, YHG embarked on a technology investment and digital transformation programme.
YHG proceeded with a formal tender. Darren Halliwell, YHG’s Chief Information Officer, said: "We did our research and were determined to find a technology and partner that aligned to our five-year business plan, which had the capability to adapt as we develop and implement our wider technology roadmap. At the heart of our functional requirements was dynamic scheduling and accurate routing
Following a strategic business review that set new objectives for operational efficiencies to achieve value for money and customer satisfaction targets, YHG embarked on a technology investment and digital transformation programme.
YHG proceeded with a formal tender. Darren Halliwell, YHG’s Chief Information Officer, said: "We did our research and were determined to find a technology and partner that aligned to our five-year business plan, which had the capability to adapt as we develop and implement our wider technology roadmap. At the heart of our functional requirements was dynamic scheduling and accurate routing
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