CASE STUDY / REWE DIGITAL – E-COMMERCE
SETTING NEW STANDARDS IN ONLINE DELIVERY SERVICE WITH BEST-OF-BREED-TECHNOLOGY
The results:
- Significant improvement in scheduling with simultaneous increase in cost efficiency
- Automation and simplification of route planning processes
- Ensuring operational growth through transparency and continuous performance
- Smooth connection between the online appointment portal for customers, and operational route planning
- Introduction of route planning for the REWE home delivery service
- Implementation of FLS MOBILE for real-time delivery status tracking
- Integration of FLS VISITOUR appointment proposals and tour planning in the web portal of the online shop
- Cost optimisation in route planning
- High scalability without sacrificing performance
THE CHALLENGE
"We strive to offer our customers supreme service, regardless whether it is on site at the supermarket or online" says Dr. Johannes Steegmann, Director of Marketing, Strategy and Ventures at REWE Digital GmbH. REWE delivery service offers a large selection of the products of the brick and mortar supermarkets. REWE's mission as well as its challenge is to get the merchandise to the customer's doorstep at peak quality and promptly within the requested delivery window.- Significant improvement in scheduling with simultaneous increase in cost efficiency
- Automation and simplification of route planning processes
- Ensuring operational growth through transparency and continuous performance
- Smooth connection between the online appointment portal for customers, and operational route planning
READ NOW
JEREMY SQUIRE
UK Managing Director
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.