INDUSTRY: ENERGY PROVIDERS AND UTILITY CONTRACTORS
EFFICIENCY AND BETTER SERVICE FOR ENERGY PROVIDERS AND UTILITY TECHNOLOGY THROUGH OPTIMISED SCHEDULING AND ROUTE PLANNING
The advantages of modern deployment planning in this industry:
Immediate response to damage or fault reports
Precise and timely route planning and deployment control
Reduction of travel times and miles driven
Lower costs through more efficient processes
THE CHALLENGES FOR ENERGY PROVIDERS AND SMART METERING CONTRACTORS
If a power supply is interrupted, reactive maintenance must spring in to action immediately. Energy suppliers often deal with wide seasonal fluctuations. Good and above all, fast service is becoming more and more important today.
With renewable energies and decentralised energy generation, the traditional business model of energy suppliers is being put to the test. With these challenges, the utilities industry is undergoing radical change. One solution for dealing with the new framework conditions is the development of new business models. The suppliers are developing away from pure energy producers into a partner who accompanies its customers with new services related to energy. This objective must harmonise with the everyday challenges of a service business.
Intelligent resource planning software makes technical service processes more efficient, saves time and money and helps you to handle more orders. With better and fairer utilisation of your employees.
With FLS VISITOUR, we have developed a leading technology for scheduling, deployment, and route planning in technical field service. Companies like E.ON, regiocom, PRE and GroenLeven use our solutions to increase the efficiency and customer satisfaction of their services.
If a power supply is interrupted, reactive maintenance must spring in to action immediately. Energy suppliers often deal with wide seasonal fluctuations. Good and above all, fast service is becoming more and more important today.
With renewable energies and decentralised energy generation, the traditional business model of energy suppliers is being put to the test. With these challenges, the utilities industry is undergoing radical change. One solution for dealing with the new framework conditions is the development of new business models. The suppliers are developing away from pure energy producers into a partner who accompanies its customers with new services related to energy. This objective must harmonise with the everyday challenges of a service business.
Intelligent resource planning software makes technical service processes more efficient, saves time and money and helps you to handle more orders. With better and fairer utilisation of your employees.
With FLS VISITOUR, we have developed a leading technology for scheduling, deployment, and route planning in technical field service. Companies like E.ON, regiocom, PRE and GroenLeven use our solutions to increase the efficiency and customer satisfaction of their services.
"Thanks to dynamic resource planning, our superior service organisation ensures not only significant cost savings, but excellent order processing - meaning reliable energy for our customers."
Project Manager, EnBWFLS SOFTWARE FOR SCHEDULING IN ENERGY PROVIDERS AND UTILITY CONTRACTORS
A lot of maintenance is pending. And there are glitches here and there. Order processing requires speed, security and customer service.
Therefore, with FLS VISITOUR, we have developed a solution for field service management (FSM) that really meets these criteria. The key to this is the unique PowerOpt algorithm. More than 10 years of development and research work on the logistical problems of deployment and route planning have gone into PowerOpt.
The technology makes it possible for you to finally optimally map the complex requirements of technical service. And in real time, even if there are changes over the course of the day.
The software solutions from FLS enable companies to fully exploit their potential for cost savings and increased efficiency. Because the planning processes, the tours and the routes can be significantly optimized thanks to the unique PowerOpt algorithm. With solutions from FLS you get automated tour planning and tour optimisation that gets the best out of your order books.
YOUR ADVANTAGES WITH A MODERN SOLUTION:
Up to 50% less scheduling effort
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
More precise and shorter time windows
You can plan service calls fully automatically according to the according to different types of operation and take into account the relevant relevant factors for each customer.
You can plan service calls fully automatically according to the according to different types of operation and take into account the relevant relevant factors for each customer.
High First-Time-Fix-Rate
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up order processing and increases the success rate. Real-time material handling ensures that all parts needed for the job are available.
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up order processing and increases the success rate. Real-time material handling ensures that all parts needed for the job are available.
Significant cost reduction
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN THE ENERGY PROVIDER AND UTILITY CONTRACTOR SECTOR
Discover how you can advance your technical service with software solutions from FLS with case studies of our customers. Practical examples show the optimisation potential that lies in modern solutions for Utilities technology throughout the Energy Provider sector.
FLS CUSTOMERS IN THE ENERGY PROVIDER AND UTILITY CONTRACTOR SECTOR:
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR TECHNICIANS
With clever Field Service Management solutions for Energy Providers and Utility Contractors.All process steps are mapped for mobile.
All process steps - from sending a qualified technician to performing the prescribed tasks on site - all are regulated for medical device manufacturers. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the service technician or field service and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction through a higher first-time-fix rate.
All process steps - from sending a qualified technician to performing the prescribed tasks on site - all are regulated for medical device manufacturers. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the service technician or field service and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction through a higher first-time-fix rate.
The optimisation companion for Energy Providers and Utility Contractors.
With FLS MOBILE, your technicians get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for technical service in plant and mechanical engineering and supports you every step of the way. Your technicians always have the service history and relevant forms at hand. They can create new work orders and directly record the customer signature after completing the order. Thanks to the mobile support, errors can be avoided and your technicians can do their work faster.
With FLS MOBILE, your technicians get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for technical service in plant and mechanical engineering and supports you every step of the way. Your technicians always have the service history and relevant forms at hand. They can create new work orders and directly record the customer signature after completing the order. Thanks to the mobile support, errors can be avoided and your technicians can do their work faster.
Compliance with regulations in Energy Provider and Utility Contractor technology.
The high safety and quality standard includes the careful documentation of all processes in order to be able to trace the application and distribution channels in the event of errors or damage. You must ensure that maintenance, repair and refurbishment is carried out regularly and by professionals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed functions such as quality metrics, photos, signatures and in-depth monitoring and analysis.
The high safety and quality standard includes the careful documentation of all processes in order to be able to trace the application and distribution channels in the event of errors or damage. You must ensure that maintenance, repair and refurbishment is carried out regularly and by professionals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed functions such as quality metrics, photos, signatures and in-depth monitoring and analysis.
With checklists, job overviews and signature captures, your service technician gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the Energy Provider and Utility Contractor industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›