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F ast Lean Smart has received the results of its 2022 Customer Satisfaction Survey and we’re very happy to share an overall score of 9.6/10. The annual survey assesses the quality of our users’ experience across all parts of our business, and we’re delighted to maintain our standing as the best-of-breed field scheduling and route optimisation software.

QUALITY FIELD SERVICE SOLUTIONS

“How highly would you recommend FLS scheduling software to a friend with a field force or logistics scheduling requirement?”

Recent times have provided the field service sector with ever more diverse and evolving pressures. From maintaining key services, to filling skills gaps and new cost demands, the survey shows our customers are making greater use of our tools–such as scheduling with genuine time of day road speeds to attend more appointments per shift.

Our user base continues to recommend FLS VISITOUR as a result of their real-time field optimisation experience–especially where the PowerOpt algorithm reacts to in-day changes in the background, removing pressure from dispatch teams.

FIELD SOFTWARE THAT FLEXES WITH OUR CUSTOMERS

“How do you rate the Consultants assigned to the project?”

FLS develops its own technologies and we have nearly 30 years’ experience to ensure our architecture is highly adaptable to any form of appointment and cost parameter, and SLA or way of working. It’s this deep sector-specific knowledge, paired with our straightforward yet highly valued partner integrations that build long lasting relationships between our customers and their FLS Consultants.

Your journey with FLS always begins with wide-ranging discussions to consider your unique organisation and what it needs to be successful. Our survey shows that choosing FLS means choosing a flexible extension to your team.

SUPPORT TO GROW FIELD OPERATIONS

“How do you rate the Support service received?”

Our customers are happy to recommend our solutions, and the signal of strong partnership is their great experience with everyday assistance. Our customers receive a permanent Account Manager, who is familiar with the individual needs of their organisations. This familiar experience extends to training and refresher courses-whether digital or in-person.

Our results show we take our customers seriously and respond with highly personalised support. We know when new team members need a steer, and use our experience and deploy our expertise when a customer has grown into new requirements.

GROWTH IN REAL-TIME

After another busy year for field forces, we thank our customers for taking time out of their own schedules to share their true experiences. As FLS continues to grow, it's incredibly important that we keep our promises to our customers, and help them keep theirs. Whether it's a critical reactive first-time-fix in a domestic setting, or assisting a field-based scheduled maintenance or merchandising business to retain skills and keep fuel spend down, our UK team needs to know our community is satisfied. We continue our commitment to the partnership experience, and look forward to another year, sharing our powerful real-time field technology.

To learn more about Fast Lean Smart technologies, including FLS VISITOUR, click here.

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