CASE STUDY / SCHULZ-DOBRICK - INSTALLATION
SCALABLE FIELD SERVICE AUTOMATION TO DRIVE GROWTH
High-profile service provider for insect and pollen screen solutions demonstrates how digitalisation can work efficiently and profitably in a medium-sized business.
The results:
- New, transparent service processes
- Fast and binding appointment allocation
- Professionalisation to mirror growth in domestic and industrial service lines
- Time savings in scheduling with combined route planning
- Reduction of administrative costs
- High First-Time Fix Rate with reduced 'No-Access' visits
How Schulz-Dobrick has achieved success:
The challenges:
- In-day service transparency and re-optimisation
- Accurate time-of-day route planning with Speed Profiles
- Data capture for analysis
- Accessible field service management tools to adjust workflows for improved outcomes
THE COMPANY:
FULL SERVICE SURVEY, PRODUCTION, AND INSTALLATION
With over 30 years of experience, Schulz-Dobrick is a specialist provider for insect and pollen screens. This includes the measurement, manufacture, and installation of customised solutions for insect and pollen protection, including screens for windows, doors, and skylights.
They are a known pioneer for vertically-integrated customer service, extending their products and services for a significant contribution to hygiene in many trades. These include the food manufacture industry, hospitals, day-care centres and care homes, with specialist knowledge of the unique requirements and installation situations in the commercial sector.
They are a known pioneer for vertically-integrated customer service, extending their products and services for a significant contribution to hygiene in many trades. These include the food manufacture industry, hospitals, day-care centres and care homes, with specialist knowledge of the unique requirements and installation situations in the commercial sector.
THE CHALLENGE:
SCALABLE FIELD SERVICE AUTOMATION TO DRIVE GROWTH
A challenge and solution at the same time: Early automation of field service management to drive company growth. The beginning of the digital strategy came in 2015 when at that time the company employed 10 field operatives. The central aim was to ensure cost transparency throughout operations and gain visibility within corporate-level planning.
The process saw requirements and specifications presented to a shortlist of software providers. FLS - FAST LEAN SMART is a highly consultative developer, and the scheduling and route planning solution FLS VISITOUR, supplemented by the field service app FLS MOBILE was chosen for a live connection between the mobile workforce and the head office. Not only was the FLS solution package convincing, but also the case studies and reference calls with customers who had found the solution to mirror their unique ways of working.
Through adopting the software and embracing a dynamic planning algorithm, the company would no longer be tied to the risks and pressures placed on the expertise of individual employees. Instead, they could rely on the intelligence and in-day optimisation found in fully automated processes. Field operatives would be simultaneously integrated into the digital workflow without the need to change devices.
The process saw requirements and specifications presented to a shortlist of software providers. FLS - FAST LEAN SMART is a highly consultative developer, and the scheduling and route planning solution FLS VISITOUR, supplemented by the field service app FLS MOBILE was chosen for a live connection between the mobile workforce and the head office. Not only was the FLS solution package convincing, but also the case studies and reference calls with customers who had found the solution to mirror their unique ways of working.
Through adopting the software and embracing a dynamic planning algorithm, the company would no longer be tied to the risks and pressures placed on the expertise of individual employees. Instead, they could rely on the intelligence and in-day optimisation found in fully automated processes. Field operatives would be simultaneously integrated into the digital workflow without the need to change devices.
THE PROJECT:
SPECIALIST SCHEDULING WITHIN A NEW DIGITAL STRATEGY
Rapid and well-managed implementation is critical for SMEs hungry for growth. A holistic digital strategy requires a seamless integration with the tools already in use throughout the tech stack, with easy access and high usability of the data generated.
This is where fast, lean, and smart was fully realised, says Roman Schulz-Dobrick, Managing Director; "The implementation project with FLS was characterised by its speed. It can be integrated with existing systems and guarantees stability during during operation."
This is where fast, lean, and smart was fully realised, says Roman Schulz-Dobrick, Managing Director; "The implementation project with FLS was characterised by its speed. It can be integrated with existing systems and guarantees stability during during operation."
"The many possibilities and parameter settings in the system offer great potential to not only customise service processes, but to also very efficiently and fully, automate control. These options are something you should constantly keep an eye on".
Roman Schulz-Dobrick · Managing Director, Schulz-DobrickGROWING TOGETHER:
FLS AS A PARTNER THROUGHOUT OPERATIONS
The benefits quickly became apparent throughout operations. Appointments could now be made quickly and, above all, reliably. Embedded time-of-day route planning coupled with permanent optimisation in the event of changes take place automatically and the scheduling effort was reduced immediately. This is particularly noticeable in the busy seasonal months says Roman, "Because the first appointments arrive with the first insects".
Closer to customers with digitalisation: Roman is already intensively pursuing the next steps to further digitalise customer processes. The introduction of a modern CRM with integration to FLS VISITOUR is intended to provide a more individualised service to new and existing customers. IT disruptions will then be a thing of the past.
"Our customer should be at the centre of everything we do, this should be reflected in our IT systems," says Roman. In conjunction with FLS VISITOUR and FLS MOBILE, it will be possible to not only further optimised our operational process, but also improve the possibilities for data evaluation and provide the basis for even more targeted customer service.
Schulz-Dobrick is a dynamic, progressive company that, in addition to its understanding of modern processes, is above all built on the humanity with which we work together. Now growing into a medium-sized company, it demonstrates that customer proximity and digitalisation can complement each other wonderfully."
Closer to customers with digitalisation: Roman is already intensively pursuing the next steps to further digitalise customer processes. The introduction of a modern CRM with integration to FLS VISITOUR is intended to provide a more individualised service to new and existing customers. IT disruptions will then be a thing of the past.
"Our customer should be at the centre of everything we do, this should be reflected in our IT systems," says Roman. In conjunction with FLS VISITOUR and FLS MOBILE, it will be possible to not only further optimised our operational process, but also improve the possibilities for data evaluation and provide the basis for even more targeted customer service.
Schulz-Dobrick is a dynamic, progressive company that, in addition to its understanding of modern processes, is above all built on the humanity with which we work together. Now growing into a medium-sized company, it demonstrates that customer proximity and digitalisation can complement each other wonderfully."
The results at a glance:
- Professionalisation to mirror growth in domestic and industrial service lines
- Scheduling with embedded route planning in one system
- Reduction of administrative costs
- High First-Time Fix Rate with reduced 'No-Access' visits
- Data and document exchange via mobile app
- Mobile workforce: Customer history available for upsell/cross-sell potential
WHERE IS YOUR OPTIMISATION POTENTIAL?
DISCOVER IT WITH FLS – FAST LEAN SMART
You too can make your field service management more efficient with FLS. With our solutions, our customers achieve optimisation results such as an average reduction of 20% in field service costs.
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Choose the best way for you to get to know us:
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Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.