• +44 1183 800189
  • info@fastleansmart.com
    MENUMENU
    • PRODUCTS
          • PRODUCTS



          • FLS VISITOUR
          • FLS PORTAL
          • FLS MOBILE
          • DISPATCH NOW
          • TECHNOLOGIES



          • PowerOpt
          • Artificial Intelligence
          • BPMN
          • Integration
          • APPLICATIONS



          • FSM
          • Scheduling
          • Route Planning
          • Mobile Workforce
          • Mobile Solutions
          • Deliveries
    • ABOUT FLS
          • ABOUT FLS



          • Company
          • Careers
          • Offices
          • Blog
          • Why FLS?
          • FAQ
          • CUSTOMERS



          • Customers
          • Industries
          • Case Studies
          • Customer Voices
          • PARTNER



          • Partner Programme
          • Find a Partner
    • CONTACT
          • HOW TO REACH US





            Phone: +44 1183 800189


            Email: info@fastleansmart.com


          • FLS-UK-Book-Demo-banner
    • DE
    • EN
    • NL
    CONTACT
    ✕

    CASE STUDY / SKY


    OUTSTANDING ON-SITE SERVICE


    SHARE POST


    FLS solutions:
    FLS VISITOUR / FLS MOBILE

    Industry:
    COMMUNICATIONS TECHNOLOGY



    Requirements:

    • Switch-over to centralised scheduling accompanied by the introduction of a software-based appointment and route scheduling solution as well as a mobile solutio
    • Growth of the service business must be mapped by the scalability of the scheduling solution
    • Efficient rescheduling of frequently occurring vacant time windows resulting from call changes by the customer in daily business

    Benefits:

    • Considerable enhancement of the service quality: 90% of the customers assess the service as very good or good
    • Increase of productivity by 72%
    • Reduction of call processing time by 42%
    • Reduction of driving time by 41%
    • Compensated growth: Three times as many calls are processed with the same number of staff


    More information:
    sky.de
    Sky Deutschland AG is the leading subscription-based digital TV provider in Germany and Austria with over 3.8 million customers and an annual revenue of more than €1.7 bn. Sky focuses on providing its customers with an exclusive and high-quality package of channels and programmes, exciting and innovative entertainment, as well as outstanding customer service.

    THE CHALLENGE

    One way to receive Sky services is through the in-home installation of a Sky digital satellite receiver. Sky therefore provides its customers with an in-home installation service. To meet its service targets despite a rising number of orders, Sky decided to introduce a central scheduling system for its service engineers in 2011. Since then, FLS VISITOUR and FLS MOBILE have been responsible for scheduling the appointments and routes of the field engineers.



    THE SKY CASE STUDY PDF



    Simply fill out the form and receive the case study by email – Download now and keep:

    loader


    * Required information / FLS uses your information only to provide you with the offer and additionally to inform you about relevant content, products and services. Unsubscribing is possible at any time. Further information in the FLS privacy policy.



    FLS UK Author Jeremy Squire

    JEREMY SQUIRE
    Managing Director
    FASTLEANSMART UK LTD.

    Call +44 1183 800189
    Send email  ›

    OTHERS



    • Your-Housing-Group-fix360-field-service
      16. March 2023

      FLS CASE STUDY: YOUR HOUSING GROUP / FIX360


      READ MORE
    • 6. August 2020

      CHRIST WASH SYSTEMS AUTOMATES SERVICE PROCESSES AND ALLOWS CUSTOMERS TO SHINE


      READ MORE
    • 27. October 2021

      THE PERFECT CLIMATE AT ALL TIMES – WOLF HEATING TECHNOLOGY AND FLS


      READ MORE

      Start  ›  FLS CASE STUDY: SKY

    PRODUCTS

    FLS VISITOUR

    FLS PORTAL

    FLS MOBILE

    DISPATCH NOW


    Why FLS?

    TECHNOLOGIES

    PowerOpt

    Artificial Intelligence

    BPMN

    Integration


    PowerOpt – live?

    TRY NOW  ›

    APPLICATION

    Field Service Management

    Scheduling

    Route Planning

    Mobile Workforce Management

    Mobile Solutions

    Delivery

    Simulation

    CUSTOMERS

    Customer Voices

    Case Studies

    Industries


    SERVICES

    Consulting

    Project

    Customer Service

    COMPANY

    Careers

    Locations

    FAQ

    Code of Conduct


    NEWS

    Blog

    Articles and E-Books

    Events

    Newsletter

    PARTNER

    Overview

    Partner Pathway


    Follow us

    FLS-social-media-icon-linkedIn    FLS-social-media-icon-facebook    FLS-social-media-icon-youtube



    Security and quality meeting the highest standards. Our locations in Germany, the UK and the Netherlands are ISO certified in information security management (ISO 27001). In addition, our locations in Germany and the UK are ISO certified in quality management (ISO 9001) and environmental management (ISO 14001). Learn more ›

    © FLS – FASTLEANSMART   ·   Privacy Policy   ·   GTC  ·   Imprint
      CONTACT
      EN
      • DE
      • EN
      • NL
      • +44 1183 800189
      • info@fastleansmart.com