FLS MANAGEMENT INSIGHTS: BUSINESS INTELLIGENCE FOR YOUR FSM
DATA TOOLS FOR THE CONTINUOUS OPTIMISATION OF YOUR SERVICE
FLS MANAGEMENT INSIGHTS is the analytics tool for your field service. It helps you to mine the treasure trove of data from your Field Service Management (FSM). With valuable insights into your processes, it enables fact-based management and continuous optimisation of your field service operations.
- Recognise the potential for improvement across your field force
- Increase your productivity & reduce costs
- Optimise your processes and KPIs
- Reduce your environmental impacts
- Increase customer loyalty
BUSINESS INTELLIGENCE TO SERVICE EXCELLENCE
Business intelligence (BI) plays an increasingly important role in modern field service. The analysis of data provides valuable information for management and for the continuous optimisation of field service.
FLS MANAGEMENT INSIGHTS extracts the treasure trove of data from your field service management FLS VISITOUR. It forms the data basis for evaluations and visualisations in your BI tools. It also provides reports and dashboards that allow you to keep an eye on the key performance indicators of your field service management at all times.
"FLS MANAGEMENT INSIGHTS provides you with key insights and the data basis for continuous improvement of your results. This makes the increase in service quality transparent - and keeps an additional eye on costs."
Simon Spriggs · UK Partnerships Manager FLS UK
YOUR DATA SOURCE:
FLS MANAGEMENT INSIGHTS › SOURCE
With the entry module FLS MANAGEMENT INSIGHTS › SOURCE gain the data from your field service management with FLS VISITOUR. The module enables the evaluation and reporting of all KPIs relevant for route optimisation via standard BI products.
Make your performance data transparent - highly differentiated or summarised into the most important key facts, such as:
- Field operative productivity (efficiency)
- Calculation basis for CO2 savings
- Calculation basis for service costs
- Target/actual comparison of route planning
- SLA fulfilment level
- MTTR (Mean Time To Repair)
- Journeys per customer/order
- Average number of orders
- Average order duration
- Field service utilisation
Form the basis for analyses, insights and data-based decisions to continuously improve your service.
YOUR FLIGHT DECK:
FLS MANAGEMENT INSIGHTS › DASHBOARDS
With the module FLS MANAGEMENT INSIGHT › DASHBOARDS you have everything in view. Whether you're having breakfast in the morning, on the go on your laptop, or on your desktop in the office: check your KPIs anytime, anywhere.
The module builds on FLS MANAGEMENT INSIGHTS › SOURCE and offers predefined dashboards as well as the intuitive creation of your own overviews (Dashboard Designer).
FLS MANAGEMENT INSIGHTS › DASHBOARDS is your personal BI tool for your field service. In addition to monitoring the key figures, it also enables automatic notification when predefined values are exceeded (alerts) and automatic report dispatch.
The module builds on FLS MANAGEMENT INSIGHTS › SOURCE and offers predefined dashboards as well as the intuitive creation of your own overviews (Dashboard Designer).
FLS MANAGEMENT INSIGHTS › DASHBOARDS is your personal BI tool for your field service. In addition to monitoring the key figures, it also enables automatic notification when predefined values are exceeded (alerts) and automatic report dispatch.
This means you always have your finger on the pulse of your business. You can manage your team effectively and proactively, and recognise risks and opportunities immediately.
DATA-BASED FSM - KNOWLEDGE BECOMES ACTION
With FLS VISITOUR, you use the most powerful algorithm for route optimisation in field service. With FLS MANAGEMENT INSIGHTS you also gain full transparency about your business and the basis for strategic decisions. This allows you to support your team to continuously improve and increase customer satisfaction.
Your advantages at a glance:
Measurability of Service Processes
The success of your service processes becomes measurable and transparent
The success of your service processes becomes measurable and transparent
Accurate Database
Single source of truth and the basis for strategic decisions
Single source of truth and the basis for strategic decisions
Fresh Visibility
Overview of all important key figures for visibility throughout your processes
Overview of all important key figures for visibility throughout your processes
Effective Control
Insights help you to better manage your team and your service
Insights help you to better manage your team and your service
Current state of Information
Regular data exchange with the live system for constantly up-to-date data
Regular data exchange with the live system for constantly up-to-date data
Optimised Reporting
Targeted reports for every stakeholder requirement
Targeted reports for every stakeholder requirement
TECHNICAL REQUIREMENTS FOR
FLS MANAGEMENT INSIGHTS
Requirement for the use of FLS MANAGEMENT INSIGHTS is the operation of FLS VISITOUR.
A web-based tool, usable in any browser, without prior software installation - mobile use possible.
FLS MANAGEMENT INSIGHTS is a SaaS-only product. It is compatible with all common BI programmes.
Data is refreshed once a day, overnight. More frequent, intraday updates are also possible on request.
UTILISE YOUR WEALTH OF DATA AND TAKE YOUR SERVICE TO THE NEXT LEVEL
With FLS MANAGEMENT INSIGHTS you will achieve improved data-based field service management. You make your processes measurable, recognise risks and opportunities and always have everything in view. This provides you with important analyses and insights to further improve the quality of your service.
Get started now and utilise the power of transparent data for your field force.
Get started now and utilise the power of transparent data for your field force.
SCHEDULE A DEMO
DISCOVER THE FULL POTENTIAL OF DYNAMIC SOFTWARE FOR YOUR BUSINESS
Arrange an appointment to get to know our software – as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.