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FLS – FAST LEAN SMART PARTNERS WITH PAYPOINT
25 June 2024 · James Alex Waldron
PayPoint has significant experience developing automation solutions that revolutionise the way housing associations and local authorities interact with their tenants and residents. This includes a suite of innovative payment APIs that can be integrated into back-office systems to reduce and automate manual processes, improve customer journeys, offer real-time payment visibility, and provide valuable self-serve features for customers, all while lowering payment collection costs.
FLS' real-time field appointment scheduling technology enables digital transformation to achieve all-new levels of productivity and critical tenant engagement. Customers range from 50 to 1000s of field operatives, scheduling for maintenance, repairs, inspections, voids, housing officers and more. FLS' customers maintain over 500,000 properties across the UK and Europe.
PayPoint can now introduce greater levels of mobile workforce accuracy and flexibility to their Housing customers, plus an expedited pathway to the FLS Scheduling Test to prove the cost and capabilities of field service automation, including tenant self-service appointment capabilities.
Simon Spriggs, UK Partnerships Manager at FLS – FAST LEAN SMART said,
"We're delighted to partner with PayPoint, an organisation that shares our goal to improve UK Housing through raising organisational productivity and best-of-breed technologies. It's particularly fitting to share this news at Housing, the only event that brings together the whole UK housing sector - especially in this year with the central themes of real-time tenant engagement and governance.
FLS VISITOUR designs highly accurate cost-optimised appointments and routes to homes that use actual traffic-based driving speeds. Through real-time scheduling and dynamic in-day re-optimisation, FLS VISITOUR can save field service 30-50% of driving time which translates into more jobs achieved, more time with tenants and residents, and reduced fuel use and CO2. Housing customers maximise sooner attendance and first-time fix rates, plus the tenant experience is optimised with support for 24×7 self-service, automated messaging, and live ETA.
PayPoint understands the pressures that 'no-access', field service skills retention, and the outcomes an optimised response brings to the lives of housing customers, and we look forward to extending the offer of an improved ecosystem to a wider audience."
Vicky Lynch, Head of Housing at PayPoint said,
"PayPoint recognises that social landlords have been largely underserved by providers. We’re always delighted to partner with innovative, like-minded organisations that bring real value to the sector which is why we are proud to partner with FLS.
FLS shares our belief that access to real time data should be a standard, as it as in many other industries. We are confident that, through our partnership, we can continue to reach more organisations and provide best-in-class systems and technology."
Click here to begin your journey with FLS.
JAMES ALEX WALDRON
UK Marketing Manager
+44(0) 1183 800189
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James Alex Waldron has worked in written communications for over 15 years. Since 2021, he has written for FLS and the Solvares Group on the topics of digital field service transformation and mobile workforce management, and regularly provides insight to the industry press.