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F ield service scheduling and route planning specialist FLS – FAST LEAN SMART is pleased to announce its latest customer, HealthNet Homecare, who provide medications and nursing services to patients in their own home in partnership with NHS Trusts and pharmaceutical companies.

HealthNet Homecare work with over 160,000 patients throughout the UK and, depending on the conditions to be treated, in-home nursing services are required to administer medications or care. New and expanding contracts have led to doubling the number of nurses over the past 12 months and this growth looks set to continue.

This additional workload highlighted how the current software solution to coordinate visits remained undeniably manual and time consuming. It was challenging to agree suitable appointments with patients and to produce efficient routes for the nurses. The company decided to evaluate how a new technology could remove these pressures.

HealthNet Homecare chose FLS VISITOUR to improve the productivity of appointment booking and resource planning: Scheduling the best nurse for each home visit with the appropriate qualifications/skills and ensuring other objectives are met with a quick response, including efficient same day visits when required. The FLS VISITOUR solution will provide optimised appointment choices within seconds and also support patient self-service appointment booking in future.

Sean Hickey, Chief Technology Officer for HealthNet Homecare commented "Scheduling patient appointments with the right resources with the right skills at the right time is a key function for HealthNet Homecare. Our investment in FLS VISITOUR is an important enabler to continue our growth path with the provision of increasingly efficient and reliable services. We have needed to expand our nursing team rapidly and with the shortage of nursing staff available to employ it is more important than ever to make the best use of their time."

Jill Doyle, Director of Nursing, said "Our nurses are highly trained, caring, and excellent at providing patients with vital support over the phone, face to face or via a virtual video link. This new system will make booking these appointments simpler for both our patients and our nurses."