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MAXIMUM BENEFIT: FLS VISITOUR AND MICROSOFT FieldOne

Through the acquisition of FieldOne by Microsoft in 2015, Microsoft confirmed its ambitions to offer a comprehensive solution for the service with Dynamics CRM. The goal of this acquisition is to provide customer and field service with innovative solutions for the best customer service.

The add-on of FLS builds on the functionalities of FieldOne and starts in the service process exactly there where the highest cost saving potential is – in the appointment and route planning.

The working method of FLS VISITOUR for MS Dynamics CRM is unique in the world and offers you a competitive advantage through high benefits:

• Cost savings in the disposition and travel time by up to 20%
• Improved customer satisfaction: More time for your customers on site and offering of customer-oriented time windows for the appointment
• Satisfied employees through software managed processes
• Deployment on-premise or as SaaS

DOMINO EFFECTS FOR APPOINTMENT AND ROUTE PLANNING

The FLS VISITOUR server provides appointment proposals within seconds for an optimal capacity of your employees. Thereby it works as a 'black box' in the background. For planning-relevant information such as order and master data, FLS VISITOUR refers automatically to filled information in the CRM database.

FLS VISITOUR for MS Dynamics CRM processes permanent changes of the initial situation in the service planning. The uniqueness of this process is that not only the routes affected by the change are recalculated but the whole route planning is checked for domino effects. Thereby, a far higher optimisation potential results as with conventional route planning systems.

This calculation method starts already with the generation of appointment proposals. You get an individually defined number of appointment proposals for which a 'virtual' route planning has already taken place in the background. The additional costs per appointment proposal are displayed to you. It rests with you, which appointment you offer your customers - whether cost- or service-oriented.

CONSTANT FIELD CONNECTION WITH REMOTE EMPLOYEES

You can conveniently enable the interaction between service technicians and the dispatchers working in Microsoft Dynamics CRM over a mobile device of your choice. The real-time communication and transmission of status changes and new process actions guarantee a best possible route optimisation and a decisive competitive advantage in customer service and cost structure. Thereby, any mobile client application comes into consideration directly from Microsoft or Microsoft partners.