
BLOG / COMPANY · FLS - FAST LEAN SMART UK
FLS - FAST LEAN SMART UK SCORES 9.6/10 IN 2023 CUSTOMER SURVEY
21 March 2023 · Jeremy Squire
DEVELOPING FIELD SERVICE SOLUTIONS FOR EVERY SECTOR
"How highly would you recommend FLS scheduling software to a friend with a field force or logistics scheduling requirement?"Our field service industry continues to experience a variety of dynamic and evolving pressures. The survey highlights that our customers are increasingly relying on their FLS toolkit to address issues such as overcoming skills shortages, meeting new cost demands, and reducing backlogs of planned works.
Specifically, scheduling with authentic real-time optimisation and embedded route planning supports users to complete more orders by removing the pressures of in-day cancellations and cutting the risk of 'no-access' appointments. Users from all sectors consistently recommend FLS VISITOUR and the PowerOpt algorithm optimisation experience.
ADAPTABLE FIELD SOFTWARE MEETS INDUSTRY KNOWLEDGE
"How do you rate the Consultants assigned to the project?"With over 30 years of experience, FLS develops its own cutting-edge technologies, ensuring our architecture is exceptionally flexible to accommodate various appointment and cost parameters, SLAs, and work methodologies. Our profound sector-specific expertise, combined with seamless integrations across our growing partner programme, fosters enduring relationships between our customers and their FLS Consultants.
Our survey reveals that through these years of research & development, countless software implementations and process optimisations, not only has the world's best real-time software for scheduling and route planning been created, but also a huge pool of know-how from different industries and business cases that continue to win appreciation.
YOUR FIELD SERVICE OPERATION AND OUR SOLUTIONS: GROWING TOGETHER
"How do you rate the Support service received?"The testament to our robust partnerships lies in the satisfaction of our customers, who readily recommend our solutions based on their positive everyday experiences. Each customer is assigned a dedicated Account Manager, well-versed in the unique needs of their organisations. This personalised approach extends to training and refresher courses, be it through digital tools or in-person sessions.
Our results underscore our commitment to taking our customers seriously, delivering highly personalised support. For example, we are attuned to the needs of new team members throughout field services, offering best practice guidance, and leverage our experience and expertise when customers evolve to create new requirements.
REAL-TIME DEVELOPMENT AND SUCCESS
After another busy year for field forces, we thank our customers for taking time out of their own schedules to share their true experiences. As FLS continues to grow throughout 2023, it's incredibly important that we keep our promises to our customers, and help them keep theirs. Whether it's a critical reactive first-time-fix in a domestic setting, or assisting a field-based scheduled maintenance or merchandising business to retain skills and keep fuel spend down, our UK team needs to know our community is satisfied. We continue our commitment to the partnership experience, and look forward to another year, sharing our powerful real-time field technology.To learn more about FLS technologies, including FLS VISITOUR, click here.
Find our latest customer success here on the blog.

JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.