CHECKLIST - 10 FACTORS TO REMAIN COMPETITIVE IN FIELD SERVICE

Meeting SLAs in today‘s highly competitive environment remains tough. Growing expectations and variable costs mean digital solutions for Field Service Management (FSM) continue to be in high demand.

This checklist is intended to help you assess your current practices.
Which areas need improvement? And where can gaining control of your data boost your business in 2022?

FOUR AREAS YOU NEED TO KEEP AN EYE ON

We have taken a look at which factors in service are becoming more and more decisive for competition and have focused on four areas:

• Customers
• Field and Dispatch Employees
• Processes
• Technology

For each area, we describe the essential points you need - for a field service that makes the difference:

✅ Customer Centricity: Differentials
✅ Recruitment: Assisting retention with Field and Dispatch Employees
✅ Processes: Workflows automated and optimised?
✅ ...

Find out what FLS customers like HomeServe, British Engineering Services, Baywater Healthcare, and Royal Mail Property & Facilities Solutions know to deliver excellent services.

10 STEPS FOR AN EXCELLENT FIELD SERVICE IN 2022

With our free checklist you can see in which areas your field service is already well positioned and where you must optimise.

Every improvement begins with a look at the status quo. Use a secure basis for your analysis.

After reading this checklist (only 10 min.) you will know exactly where you stand and what you need to tackle for 2022.

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