Realise an optimised connection between all process participants.
FLS real-time solutions enable end-to-end digital processes from selection of desired date delivery, fully automatic appointment and route optimisation up to simulation, control and evaluation according to individual KPIs and objectives.
CUSTOMER
The customer as the central driver for service and logistics processes
- 24/7 self-service with selection of desired date delivery
- Tracking and notification
- Direct feedback
SELF-SERVICE WEB PORTAL ›
CALL CENTRE
The call centre as a central communicator
- Customer relationship management
- Escalation management
- Data exchange with field staff
- Integration for single source of truth
REAL TIME ROUTE PLANNING ›
FIELD SERVICE
The field service as a customer service genie
- Personal client contact: focus on an optimum customer experience
- Reduction of scheduling and administration workload
- Real-time call and resource scheduling
- Real-time traffic data
MOBILE DIGITAL WORKFLOW ›
MANAGEMENT
The data to drive improvement
- Strategic planning of the business
- KPI-driven control
- Recognise productivity & cost reduction opportunities
- Optimise workflows to support customer loyalty aims
MANAGEMENT INSIGHTS ›
FROM “WHY FLS?” TO “THIS IS WHAT WE NEEDED ALL ALONG”
Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.