Realise an optimal interplay of all process participants.
FLS real-time solutions enable end-to-end digital processes from selection of desired date delivery, fully automatic appointment and route optimisation up to simulation, control and evaluation according to individual KPIs and objectives.
CUSTOMER
The customer as the central driver for service and logistics processes
- 24/7 self-service with selection of desired date delivery
- Tracking and notification
- Direct feedback
SELF SERVICE WEB PORTAL ›
CALL CENTRE
The call centre as a central communicator
- Customer relationship management
- Escalation management
- Data exchange with field staff
REAL TIME ROUTE PLANNING ›
FIELD SERVICE
The field service as a customer service genie
- Personal client contact: focus on an optimum customer experience
- Reduction of scheduling and administration workload
- Real-time call and resource scheduling
- Real-time traffic data
MOBILE DIGITAL WORKFLOW ›
MANAGEMENT
Management as a provider
- Strategic planning of the business
- KPI-driven control
