IMPROVE TENANT SATISFACTION MEASURES WITH FIELD WORKFORCE MANAGEMENT SOFTWARE
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FLS VISITOUR ADVANTAGE
FLS VISITOUR + HOUSING ASSOCIATIONS
AND SOCIAL LANDLORDS
Benefit from real-time solutions from FLS, the leading technology provider of workforce & field service management software for scheduling appointments and routes. Integrate the unique power of FLS VISITOUR with your CRM and/or Housing Management System and deploy intelligent, dynamic real-time field resource control with optimised route planning.
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More InformationFLS VISITOUR cost-optimises tenants' repairs and maintenance requests, planned compliance and inspections, and emergency call-outs.
Cost-optimised scheduling and routes consider location data, deadlines, SLAs, and available field operative skills.
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MODERN CHALLENGES IN SOCIAL HOUSING PROVISION
"Free from risks, warm enough, and in an acceptable state of repair." Only a decade ago Housing providers were seeking transformation from within, tackling incremental wins with solutions to clean data, speed payments, and track correspondance. Post-pandemic, social landlords and housing associations face more external challenges than ever before:
Whether you employ a DLO (Direct Labour Organisation) or you're a contracted supplier in the housing sector: successful management of these challenges is directly linked to the optimisation of field workforces.
"Free from risks, warm enough, and in an acceptable state of repair." Only a decade ago Housing providers were seeking transformation from within, tackling incremental wins with solutions to clean data, speed payments, and track correspondance. Post-pandemic, social landlords and housing associations face more external challenges than ever before:
- Customer service scores
The live self-service appointment tools that tenants expect - Inspection and compliance backlogs
Meeting deadlines whilst maintaining overall quality in units and public areas - New legislation
Requirements to track and manage maintenance outcomes for the Tenant Satisfaction Measures - Cost inflation
Fuel, materials, spare parts, and wages - Employee retention
Balanced field service workload, recognition of skills, and cost of living support
Whether you employ a DLO (Direct Labour Organisation) or you're a contracted supplier in the housing sector: successful management of these challenges is directly linked to the optimisation of field workforces.
SOCIAL HOUSING PROVISION WITH THE FAST LEAN SMART ADVANTAGE
Field service engineers, operatives, surveryors - all must find their way to their tenants. How are field activities organised? How is it possible to complete as many assignments as possible in the shortest amount of time with finite resources? Organisations must optimise the dispatch; they must replace time-consuming manual scheduling and route planning.
Meet your obligations with our innovative field service management software FLS VISITOUR to connect the entire field service value chain - always end-to-end and as streamlined as possible.
Meet your obligations with our innovative field service management software FLS VISITOUR to connect the entire field service value chain - always end-to-end and as streamlined as possible.
TENANT CENTRICITY THROUGH SMART FIELD SERVICE MANAGEMENT
Tenants and residents are always in focus:
- Optimised appointment and route planning of field service
- Self-service Portal for online appointment booking
- Transparent and proactive in-shift re-optimisation rescheduling with live data (no batch or overnight processing)
- Real-time analytics and reporting
FLS VISITOUR: REAL-TIME SCHEDULING AND DEPLOYMENT PLANNING OF FIELD RESOURCES
SCHEDULING WITH POWEROPT
- Prioritisation of service orders and optimised rescheduling in case of emergencies.
- Optimal scheduling of field service - always in real time.
- Transparent processes through access to telematics data.
TRANSPARENT PROCESSES
- Consideration of all restrictions, for example employee qualifications or experience, and automated allocation to the relevant orders.
- Automatically process large order data and schedule many resources. Always have an overview of the order status and location of the employee.
- Avoid surprises with dozens of features, such as geocoding and time-of-day speed profiles for maximum optimisation.
THE IDEAL SKILLS
- Increase productivity through the targeted deployment of employees with the skills relevant to the selected job.
- Shorten travel times thanks to visibility of available and optimally qualified technicians located near the job site.
- Send employees information on the required tools and spare parts automatically to their mobile devices directly on site.
REAL-TIME ADVANTAGES WITH FLS VISITOUR
AUTOMATION
Choose the planning approach, from manual to fully automatic
PLANNING SECURITY
Staff and orders transparent at a glance
TOUR OPTIMISATION
Immediate optimisation of the entire route plan in case of changes
DATA MANAGEMENT
Comprehensive settings for staff, property, clients, and order types
DATA EXCHANGE
Permanent connection to your field service mobile equipment
COMMUNICATION
Multi-Channel-Communication with clients on web-based features
HIGHER RELIABILITY
Reduced failed visit rate for higher customer adherence to delivery dates
COST SAVINGS
Up to 50% lower dispatching expenses
DATA PROTECTION
Strict adherence to industry-specific guidelines (e.g. legal regulations, co-determination, compliance regulations, etc.)
MILES- & CO2-BALANCE
Significant reduction in miles driven and CO2-compared to other planning methods
MEET THE FLS SCHEDULING TEST
An FLS Scheduling Test is a set of calculations determined with project sponsors, plus many additional tests that encompass FLS' 30 years' experience of the field service management profession.
Examples include:
Examples include:
- Jobs removed from schedules, including last minute cancellations (e.g. customer not present, missing stock parts)
- Jobs added with excessive durations
- Field employees becoming unavailable with little to no notice
- Standby options and hours removed
- SLAs created
- Task/inspection times increased and decreased
- Driving speeds calculated with real-time averages for each road segment
- In-day reallocations, including longer lunch breaks
BEFORE
AFTER
Real FLS VISITOUR results. Image shows a single day, manual versus optimised scheduling and route planning.
Left-hand image, before FLS: 7,744 miles travelled - cost £24,675
Right-hand image, after FLS: 3,057 miles travelled - cost £12,780 with no overtime
Left-hand image, before FLS: 7,744 miles travelled - cost £24,675
Right-hand image, after FLS: 3,057 miles travelled - cost £12,780 with no overtime
WHAT ARE THE OUTCOMES?
A Scheduling Test will illustrate (through data) the potential for reduced mileage, driving time, and fuel/vehicle savings over set periods. All calculations are presented back to make it easy for service teams to see and understand why the resulting routes have been created, with settings easily tweaked to promote confidence in the software.Depending on these outcomes, it will present opportunities to adjust resource levels to improve efficiency. An example might be to stop scheduling against fixed regions. Another might be to allow field employees to begin their optimised route from their home address. Better utilisation highlighted by the tests might create additional appointment windows to reduce backlogs, such as bringing forward work to improve customer satisfaction. It may prove that planning teams lacked visibility or fought to override their current system because appointments were deemed too expensive to fulfil.
Ultimately, the outcome of a Scheduling Test will provder the data to make an informed decision. One that allows for a happier workforce with less unplanned overtime, and improved customer scores, all achieved through a realistic task balance and measured resources.
FLS PORTAL: SELF-SERVICE COST OPTIMISED RESCHEDULING
THE IDEAL CUSTOMER EXPERIENCE
- Convenient online appointment booking 24/7 at any location via any online-enabled device.
- Offer time slots of your choice, optionally with direct cost indication.
- Automatic email or SMS appointment reminder or late message prior to arrival of delivery or field service.
- Attended time of arrival (ETA) and current vehicle position can be tracked permanently in the appointment portal.
COST REDUCTION THROUGH OPTIMISED APPOINTMENT PROPOSALS
- Reduced costs in the appointment booking process by saving resources.
- FLS VISITOUR feeds FLS PORTAL with already cost-optimised appointment proposals.
- No over-capacity due to real real-time planning: Binding appointment bookings of the customer are planned in FLS VISITOUR in real time.
- Cost savings of over 20% through permanent route optimisation in the background.
CRM AND ERP INTEGRATION: FAST LEAN AND VERY SMART
Efficient mobile workforce management and tenant-oriented housing management are indispensable. Tenants are customers who are entitled to seamless use of their facilities without technical problems. Maintenance, repairs, and a quick turnaround of Voids must run smoothly. With years of experience from many integration projects, we guarantee the lightning-fast integration of CRM and ERP systems of almost any kind. FLS VISITOUR is made available via web application servers and integration is easy through the use of web services. The application is carried out by the FLS VISITOUR client or as a black box.
With our Microsoft Suite, we offer you seamless communication between the Microsoft Dynamics 365 and FLS platforms.
Configurations include:
- All the data from your CRM available for scheduling of service and sales appointments
- Features of FLS VISITOUR including the PowerOpt algorithm feeding real-time route planning
- Permanent synchronisation of completed order data including documents into Dynamics 365
DYNAMICS 365 INTEGRATION
FLS VISITOUR + PCF: The Power Apps component framework.
- Faster start with FLS VISITOUR through integration within 3 days
- Savings on integration/adjustment programming on a 3 person-month scale
- Consideration of individual configuration needs
OUR MICROSOFT RELATIONSHIP
“Microsoft partners with FLS VISITOUR when schedule and route optimization requirements are not met by Dynamics 365 Field Service. FLS are a proven and trusted partner for Microsoft with deep expertise in scheduling; we have successful deployments together in customers of all sizes and industries and have been very impressed with feedback on their solution and services.”
Read more about our Microsoft Relationship ›
Also find us on AppSource ›
DEEP DIVE INTO HOUSING FIELD SERVICE TOPICS
Read further articles about mobile workforce management and field service outcomes in our blog.
WE ARE FAST LEAN SMART
WE ACHIEVE HIGH RATINGS AND AWARDS
9.6
RESULTS IN 2022 CUSTOMER SATISFACTION SCORE
Our customer community agrees that our software markedly increase route planning and resource efficiency. Having considered our products, account management, and ongoing customer service, our 2022 rating hit a highest-ever 9.6/10.
Our many accolades include The Forum's 'Innovation award for Enterprise Planning' in 2019, and we've been shortlisted as 'Best Technology Partner' at the 2022 Housing Digital Innovation Awards.
WE'RE A PART OF THE SOLVARES GROUP
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EUROPEAN RESOURCE OPTIMISATION SOFTWARE VENDOR
SOLVARES GROUP, a high-performance SaaS solution provider, consists of five of the leading companies in their fields: FLS, impactit, Opheo, mobileX, and Städtler Logistik.
The portfolio covers the optimisation of the entire value chain - from sales to field service and outbound logistics to service. The focus is always on intelligent resource optimisation through best-of-breed solutions that that give customers decisive competitive advantages.
- A team of over 120 FSM experts and even larger consulting & development resource pool in the SOLVARES GROUP
- 3,000 customers worldwide in field service, field sales and logistics
- Holistic focus on a cloud solution with very high scalability and performance whilst handling complex scheduling requirements
- We see a very high achievement of scheduling requirements and feel we can offer enhanced capability over and above those requirements that considers best practice and innovation
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More InformationNOW MEET THE COMPANIES THAT TRUST FAST LEAN SMART
FLS products are used by companies of every size, across all sectors. FLS software provides the ideal solution – for sales or service operations – wherever field staff need to be coordinated. Each company has its own requirements and special features. FLS software solutions therefore adapt to needs and expectations.