INDUSTRY: FIRE PROTECTION AND SMOKE SAFETY
DYNAMIC SCHEDULING AND ROUTE PLANNING WITH FLS VISITOUR OPTIMISES THE FIRE DETECTION INDUSTRY
The advantages of modern deployment planning in this industry:
Cost-optimised schedules and efficient route planning
Controlled recurring appointments in a customer-friendly manner
Rapid, skills-based response to emergencies
Increased ability to meet SLAs, KPIs, and high first-time fix rate
CHALLENGES IN THE FIRE PROTECTION AND SMOKE SAFETY INDUSTRY
One of the highest risks for building managers and owners is fire. Arguably one of the most underestimated risks for occupants - commercial or domestic - are the dangers of smoke. A fire can break out anywhere - the decisive outcomes are prevention, quick detection, and the tools and systems to extinguish. State-of-the art stationary and mobile fire extinguishing systems provide targeted, efficient, and reliable protection for humans, assets, and the environment. Providers in the field of fire protection are companies with a high technological know-how about fire extinguishing devices, sprinkler systems, dry powder units, dry riser layouts etc. Usually, comprehensive fire protection solutions are offered that protect humans and assets in businesses and residential buildings efficiently against fires, with levels of failsafes.
To maintain these systems on time and to permanently observe the legal regulations (for the UK, these have increased with the recent Smoke and Carbon Monoxide Alarm (Amendment) Regulations) is a daily challenge in the field service sector. The sequenced work steps involved in installing larger systems frequently call on the skills of a wide range of engineers and this must be considered for scheduling. Moreover, it is necessary to schedule multi-day calls for installing and servicing larger systems.
Our software solutions FLS VISITOUR and FLS MOBILE guarantee the scheduling of service engineers is effective and efficient. Find out more in our case studies from leading brands Minimax and VELCO, or read the G4S Fire & Security Systems story.
One of the highest risks for building managers and owners is fire. Arguably one of the most underestimated risks for occupants - commercial or domestic - are the dangers of smoke. A fire can break out anywhere - the decisive outcomes are prevention, quick detection, and the tools and systems to extinguish. State-of-the art stationary and mobile fire extinguishing systems provide targeted, efficient, and reliable protection for humans, assets, and the environment. Providers in the field of fire protection are companies with a high technological know-how about fire extinguishing devices, sprinkler systems, dry powder units, dry riser layouts etc. Usually, comprehensive fire protection solutions are offered that protect humans and assets in businesses and residential buildings efficiently against fires, with levels of failsafes.
To maintain these systems on time and to permanently observe the legal regulations (for the UK, these have increased with the recent Smoke and Carbon Monoxide Alarm (Amendment) Regulations) is a daily challenge in the field service sector. The sequenced work steps involved in installing larger systems frequently call on the skills of a wide range of engineers and this must be considered for scheduling. Moreover, it is necessary to schedule multi-day calls for installing and servicing larger systems.
Our software solutions FLS VISITOUR and FLS MOBILE guarantee the scheduling of service engineers is effective and efficient. Find out more in our case studies from leading brands Minimax and VELCO, or read the G4S Fire & Security Systems story.
FLS SOFTWARE FOR ROUTE PLANNING IN FIRE TECHNOLOGY INSTALLATION AND SERVICING
Efficient and geocoded travel routes are essential for companies that deal in fire detection, CO, smoke, and other airborne chemical safety. Customers expect fast delivery and installation of equipment to ensure their safety, tenant/resident safety, and business continuity.
With FLS VISITOUR, we have developed a solution for field service management (Field Service Management) that really meets these criteria. The key to this is the unique PowerOpt algorithm. More than 10 years of development and research work on the logistical problems of deployment and route planning have gone into PowerOpt.
Therefore, with FLS VISITOUR, we have developed a field service management solution that really meets these criteria. The key to this is the unique PowerOpt algorithm. PowerOpt is the result of over 10 years of development and research into the logistical problems of deployment and route planning.
Technology makes it possible for you to finally map the complex requirements of field service optimally. And in real time, even if changes occur during the course of the day.
FLS software solutions enable companies to fully exploit their potential to save costs and increase efficiency. This is because the planning processes, tours and routes can be significantly optimised thanks to the unique PowerOpt algorithm. With solutions from FLS, you get automated route planning and route optimisation that gets the most out of your order books.
YOUR ADVANTAGES WITH A MODERN SOLUTION:
Up to 50% less scheduling effort
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
More precise and shorter time windows
You can plan service calls fully automatically according to the according to different types of operation and take into account the relevant relevant factors for each customer.
You can plan service calls fully automatically according to the according to different types of operation and take into account the relevant relevant factors for each customer.
High First-Time-Fix-Rate
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up order processing and increases the success rate. Real-time material handling ensures that all parts needed for the job are available.
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up order processing and increases the success rate. Real-time material handling ensures that all parts needed for the job are available.
Significant cost reduction
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN THE FIRE DETECTION AND SMOKE SAFETY SECTOR
Discover how you can advance your technical service with software solutions from FLS with case studies of our customers. Practical examples show the optimisation potential that lies in modern solutions and technology throughout the sector.
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR TECHNICIANS
With clever Field Service Management solutions for Fire Safety Technology operatives.All process steps are mapped for mobile.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for service technicians are optimally planned. All steps - from the dispatch of the technicians to the execution of the order on site - are regulated. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction, for example by achieving an increased first-time fix rate.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for service technicians are optimally planned. All steps - from the dispatch of the technicians to the execution of the order on site - are regulated. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction, for example by achieving an increased first-time fix rate.
The optimisation companion for Fire, Smoke, and CO safety services.
With FLS MOBILE, your technicians get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for technical field services and supports you every step of the way. Your technicians always have the service history and relevant forms at hand. They can create new work orders and directly record the customer signature after completing the order. Thanks to the mobile support, errors can be avoided and your technicians can do their work faster.
With FLS MOBILE, your technicians get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for technical field services and supports you every step of the way. Your technicians always have the service history and relevant forms at hand. They can create new work orders and directly record the customer signature after completing the order. Thanks to the mobile support, errors can be avoided and your technicians can do their work faster.
Compliance with regulations in Fire Safety technology.
Part of high safety and quality standards are careful documentation of all processes in order to be able to trace the application and distribution channels in case of errors or damage. You must ensure that maintenance, repair and reconditioning is carried out regularly and by professionals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
Part of high safety and quality standards are careful documentation of all processes in order to be able to trace the application and distribution channels in case of errors or damage. You must ensure that maintenance, repair and reconditioning is carried out regularly and by professionals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
With checklists, job overviews and signature captures, your service technician gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the fire detection, CO, smoke, and airborne chemicals safety industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›