INDUSTRY: E-COMMERCE
FLS SOFTWARE ALLOWS ONLINE RETAILERS TO PROVIDE
ON-TIME DELIVERIES
The advantages of modern deployment planning in this industry:
Cost-optimised scheduling and route planning
Cost-controlled recurring appointments in a customer-friendly way
Rapid response capability in emergencies
Lower operating costs and less time expenditure
LOGISTICAL CHALLENGES IN E-COMMERCE
The market volume of the e-commerce sector continues to grow unabated.
Both technically and in terms of distribution, online trade has reached a high degree of maturity. Nevertheless, not all goals have been reached by a long shot. Visions and new areas of activity jumped again throughout COVID-19.
Current trends in the e-commerce industry include cross- and omnichannel approaches, including even further selections in the world of DTC (direct-to-consumer) subscriptions. Warehouse space is at a premium. From bricks-and-mortar retailers to supermarket conglomerates, many have conquered the e-commerce world with their online shops. For the customer, this offer means above all more flexibility, choice, and convenience. They can conveniently view products online or in store, and then order them to home or work at their desired time. For retailers, choice creates intense cost pressures.
The market volume of the e-commerce sector continues to grow unabated.
Both technically and in terms of distribution, online trade has reached a high degree of maturity. Nevertheless, not all goals have been reached by a long shot. Visions and new areas of activity jumped again throughout COVID-19.
Current trends in the e-commerce industry include cross- and omnichannel approaches, including even further selections in the world of DTC (direct-to-consumer) subscriptions. Warehouse space is at a premium. From bricks-and-mortar retailers to supermarket conglomerates, many have conquered the e-commerce world with their online shops. For the customer, this offer means above all more flexibility, choice, and convenience. They can conveniently view products online or in store, and then order them to home or work at their desired time. For retailers, choice creates intense cost pressures.
FLS SOFTWARE FOR OPTIMISED RETAIL DELIVERY SCHEDULING
Efficient and fast transport routes have become indispensable for online retail. The customer demands to have the goods delivered quickly and easily and wants to be able to rely on precisely defined delivery periods.
With FLS VISITOUR, we have developed a solution for field service control that enables optimal scheduling and route planning. It supports companies in all tasks on the last mile. The key is the unique PowerOpt algorithm. PowerOpt is the result of over 10 years of development and research into the logistical problems of scheduling and route planning.
Software solutions from FLS enable you to save costs in dispatching and order processing and to offer your customers an optimised service. Your planning processes, tours and routes can be significantly improved thanks to our powerful technology.
With FLS solutions, you get automated scheduling and route planning that enables your employees to schedule and process orders efficiently. It speeds up your processes and helps to save kilometres, time and costs.
ADVANTAGES:
Up to 50% less scheduling effort
Our software for your deployment and route/tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
Our software for your deployment and route/tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
More precise and shorter time windows
You can plan assignments fully and automatically, according to a wide range of appointment types and take into account the relevant factors for each customer.
You can plan assignments fully and automatically, according to a wide range of appointment types and take into account the relevant factors for each customer.
Enhanced Customer Experience
Optimised planning ensures successful deliveries. Customers are always informed and receive an improved service experience.
Optimised planning ensures successful deliveries. Customers are always informed and receive an improved service experience.
Significant Cost Reduction
Optimised planning makes your processes more efficient, reduces time lost and kilometres driven. You use your resources optimally and create a more productive processing of orders.
Optimised planning makes your processes more efficient, reduces time lost and kilometres driven. You use your resources optimally and create a more productive processing of orders.
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR OPERATIVES
With clever Field Service Management solutions for E-Commerce.All process steps are mapped for mobile.
All process steps - from sending a qualified operative to performing the prescribed tasks on site - all are regulated. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the field service operative and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction.
All process steps - from sending a qualified operative to performing the prescribed tasks on site - all are regulated. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the field service operative and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction.
The optimisation companion for your operatives.
With FLS MOBILE, your employees receive exactly the information they need to deliver ideal service and increase customer satisfaction. Our application is tailor-made for service in e-commerce and supports you every step of the way. From providing customer history to relevant forms, checklists and reports.
With FLS MOBILE, your employees receive exactly the information they need to deliver ideal service and increase customer satisfaction. Our application is tailor-made for service in e-commerce and supports you every step of the way. From providing customer history to relevant forms, checklists and reports.
Optimal communication with customers and colleagues.
With FLS MOBILE, your field staff is always connected to the office staff and planning. What the employee reports on site is directly imported into the central system. This enables FLS VISITOUR to optimise order planning on an ongoing basis. And with FLS MOBILE, your customers receive, for example, fully automatic notification by SMS of the staff's announcement. They can also follow the approach live. This keeps waiting time to a minimum.
With FLS MOBILE, your field staff is always connected to the office staff and planning. What the employee reports on site is directly imported into the central system. This enables FLS VISITOUR to optimise order planning on an ongoing basis. And with FLS MOBILE, your customers receive, for example, fully automatic notification by SMS of the staff's announcement. They can also follow the approach live. This keeps waiting time to a minimum.
With checklists, order overviews and the digital capture of the customer's signature, your field force receives a mobile companion that relieves them of paperwork, facilitates processes and increases their efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the Retail Delivery industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›