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FLS - FAST LEAN SMART PARTNERS WITH HELP ME FIX
14 October 2024 · James Alex Waldron
The strategic partnership will revolutionise on-demand field operations for UK Housing.
Help me Fix, known for its instant access to expert tradespeople through its virtual repairs platform, will integrate FLS' powerful field service scheduling software to optimise field operative assignments, reduce travel time, and increase first-time fix rates. By leveraging Help me Fix's comprehensive repair diagnostic and triage solution, backed by advanced AI and video technology, housing associations, landlords, and property managers can transform how they optimise repair requests and property maintenance.
FLS VISITOUR is powered by a real-time dynamic scheduling algorithm and will assist Help me Fix clients to better match the right expert to the right job at the right time, ultimately enhancing speed and efficiency.
The collaboration underscores a shared commitment to innovation and operational excellence. Both solutions are designed to improve service quality, reduce costs and enhance field operations management. Users will see improved Tenant Satisfaction and customer scores, reduced fuel use and CO2 emissions, and more jobs completed every day.
Ettan Bazil, Founder and CEO, Help me Fix said,
"Suppliers working together is essential for delivering the best possible outcomes for clients, particularly in the housing sector where efficiency and tenant satisfaction are key. By partnering with FLS, we're combining the strengths of remote diagnostics and intelligent field scheduling to create a seamless end-to-end process. This collaboration allows us to address repair issues more effectively, reduce unnecessary site visits, and provide a faster, smarter service that benefits both landlords and tenants. Our shared goal is to solve client problems by working together to optimise every step of the repairs journey."
Simon Spriggs, UK Partnerships Manager at FLS – FAST LEAN SMART said,
"Today's partnership announcement brings together two award-winning software solutions that not only support the UK Housing sector through technical innovation, but provides authentic optimisation to the repairs process for tenants and residents. They are entitled to feel safe and make full use of their homes. Optimised self-service workflows empower tenants through clear communication, the offer of modern reporting channels on their schedule, and world-class first-time-fix rates.
With high demand and skills shortages across all trades, the UK Housing sector must look to proven solutions to adopt into their technology ecosystem. The accuracy that Help me Fix and FLS VISITOUR designs will transform planning and dispatch processes – with outcomes such as improved capacity management, stricter compliance, and productivity gains felt throughout their operations."
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JAMES ALEX WALDRON
UK Marketing Manager
+44(0) 1183 800189
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James Alex Waldron has worked in written communications for over 15 years. Since 2021, he has written for FLS and the Solvares Group on the topics of digital field service transformation and mobile workforce management, and regularly provides insight to the industry press.