FLS VISITOUR ADVANTAGE
WELCOME TO FLS: FAST START
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More InformationWe are trusted experts in holistic
real-time scheduling and technical field service with 30 years of experience, superior software products, and a strong customer base throughout the world.
Field service engineers, operatives, surveyors - all must find their way to their customers.
How are field activities organised? How is it possible to finish as many assignments as possible in the shortest amount of time with finite resources? Organisations must optimise the dispatch; they must replace time-consuming manual scheduling and route planning.
How are field activities organised? How is it possible to finish as many assignments as possible in the shortest amount of time with finite resources? Organisations must optimise the dispatch; they must replace time-consuming manual scheduling and route planning.
Benefit from real-time solutions from FLS, the leading technology provider of workforce & field service management software for planning appointments and routes. With the help of our unique PowerOpt algorithm, intelligent, dynamic real-time deployment control and route planning is now possible.
Connect the entire field service value chain - always end-to-end and as streamlined as possible.
THE FLS VISITOUR ADVANTAGE
Combine our innovative field service management software FLS VISITOUR with a deep understanding of customer needs to connect the entire field service value chain through intelligent tools - always end-to-end and as streamlined as possible.
- Cost optimised appointments: Real-time optimisation presents choices of available slots in a split second with comparable cost for each, not just looking for white space to fill in the existing plan. Guides customers to the lowest cost option for an appointment.
- Dynamic in-day changes + time of day travel speeds: FLS VISITOUR will react continuously in-day with real-time optimisation based on job progress/delays and geocoded locations.
- Route Timing Accuracy: All scheduling decisions include accurate time-of-day travel speeds for each road section, giving users genuine availability for each resource for today and future days.
- In-day Optimisation: Immediate optimisation of the entire tour plan in the event of changes.
- Scalability: Elasticity for unlimited resource/job volume, no region or territory patching giving true optimisations.
- Complex relations: FLS VISITOUR as standard deals with Multi-resource jobs (i.e. 2-person requirement), A-B, B-A-C, dependencies, and projects with real-time optimisation requirements.
- Depth & completeness: Over 150 configurable specialisms are contained within FLS VISITOUR, catering for every scheduling need.
- Real-time Performance: Published SLA, no batch 'external' process. With FLS VISITOUR you get real-time appointing & optimisation - under 1 second.
- Future proof: At the heart of FLS VISITOUR is a highly configurable algorithm, which can handle unlimited complex rules/constraints in real-time.
- Industry Focus: Deep domain knowledge of best practice in all service and logistics sectors.
INTEGRATION: FAST, LEAN, AND VERY SMART
With years of experience from many integration projects, we guarantee the lightning-fast integration of CRM and ERP systems of almost any kind.
FLS VISITOUR is made available via web application servers and integration is easy through the use of web services. The application is carried out by the FLS VISITOUR client or as a black box.
FLS VISITOUR is made available via web application servers and integration is easy through the use of web services. The application is carried out by the FLS VISITOUR client or as a black box.
Configurations include:
- All the data from CRM available for scheduling of service and sales appointments.
- Features of FLS VISITOUR including the PowerOpt algorithm feeding real-time route planning
- Permanent synchronisation of completed order data including documents into CRM/ERP
- Microsoft: ISV partner for best-of-breed scheduling for Dynamics 365, Field Service, and CE users.
- SAP: FLS INTEGRATION SUITE FOR SAP ERP and the FLS INTEGRATION SUITE FOR SAP S/4HANA (On Premise) integration
- IBM Maximo: Service Request & Work Orders, and Resources from IBM Maximo master data integration
FLS VISITOUR extends beyond capabilities provided by Resource Scheduling Optimization (RSO) in Dynamics 365.
Requirements for truly optimised appointment booking for hundreds or thousands of field resources, high volumes of jobs per route, dynamic in-day response, and complex rules/dependencies can all be met with an integration that is Fast, Lean and Smart.
As an ISV, we are trusted experts in holistic real-time scheduling and technical field service. Act now to integrate our 30 years of experience, superior software product development, and worldwide multi-sector customer best practice.
Requirements for truly optimised appointment booking for hundreds or thousands of field resources, high volumes of jobs per route, dynamic in-day response, and complex rules/dependencies can all be met with an integration that is Fast, Lean and Smart.
As an ISV, we are trusted experts in holistic real-time scheduling and technical field service. Act now to integrate our 30 years of experience, superior software product development, and worldwide multi-sector customer best practice.
OUR PARTNERSHIP
"Microsoft partners with FLS VISITOUR when schedule and route optimisation requirements are not met by Dynamics 365 Field Service. FLS are a proven and trusted partner for Microsoft with deep expertise in scheduling; we have successful deployments together in customers of all sizes and industries and have been very impressed with feedback on their solution and services."DYNAMICS 365 INTEGRATION
FLS VISITOUR + PCF: The Power Apps component framework.
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More InformationTHE POWER OF INTEGRATION
How FLS Customer JLA Group made significant gains.
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More InformationPOWEROPT DESIGNS OPTIMISATION FOR AN UNMATCHED ADVANTAGE
POWEROPT IS THE ALGORITHM AT THE HEART OF DYNAMIC FIELD SERVICE MANAGEMENT
What is the difference between 5 and 5,000 field resources? For PowerOpt, there is none. We guarantee real-time scheduling and embedded route planning for high data volumes with no batch or overnight runs.
PowerOpt technology is designed to solve logistical challenges such as appointment coordination and route optimisation. PowerOpt prioritises service orders, ensures the right matching of skills and staff availability to orders and optimises route planning in real time, in case of emergencies.
HAVE YOU REQUESTED YOUR SCHEDULING TEST?
Unique to FLS, a Scheduling Test is a set of calculations determined with project sponsors, plus many additional tests that encompass FLS' experience of field service management.
All calculations are presented back to make it easy for service teams to see and understand why the resulting routes have been created. Depending on these outcomes, it will present obvious opportunities to adjust resource levels and improve efficiency.
BEFORE
AFTER
FIELD SERVICE MANAGEMENT WITH FLS VISITOUR –
REAL-TIME PLANNING POWERED BY POWEROPT
With FLS VISITOUR, office staff always has an overview of all orders and resources. All necessary information and data are available and networked with each other. This helps avoid surprises in your field service management. In addition, there is simple material handling for service orders, which keeps track of materials and spare parts in every phase.
The algorithm takes into account all scheduling restrictions such as deadlines, service level agreements (SLA), qualifications, working hours and customer preferences. The system is capable of automatically processing large quantities and order data and scheduling a variety of resources.
Optimised dispatching of field operatives not only means less effort in planning, but also shorter journey times and less fuel consumption - thanks to up-to-date, house number-specific route information and historical traffic data for intelligent, time-of-day-dependent field service planning.
The algorithm takes into account all scheduling restrictions such as deadlines, service level agreements (SLA), qualifications, working hours and customer preferences. The system is capable of automatically processing large quantities and order data and scheduling a variety of resources.
Optimised dispatching of field operatives not only means less effort in planning, but also shorter journey times and less fuel consumption - thanks to up-to-date, house number-specific route information and historical traffic data for intelligent, time-of-day-dependent field service planning.
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More Information- Enormous time savings with scheduling automation
- Greater transparency and security in deployment planning
- Quick re-optimisation in case of sudden changes
- Better coordination between office and field operatives
- Increased adherence to deadlines and shorter, more flexible appointment windows
- Compliance with Service Level Agreements (SLA)
- Improved Time to Respond and First-Time Fix Rate
- More completed orders per day and per employee
- Balanced utilisation of all employees
- Controlled overtime
- Increased customer satisfaction
- Cost savings of 20% on average
- Fewer miles/kilometres driven
- Minimisation of travel times
- Decreased fuel consumption and CO2 emissions
- Less wear and tear across fleets
FLS MOBILE: PLAN – EXECUTE – COMPLETE
Long waiting times until the service technician arrives are more than annoying for your customers. With FLS MOBILE you minimise your customers' waiting time and – at the same time – increase your productivity in service. By sending a fully automatic client notification to the customer about the estimated time of arrival of the service technician via SMS and by providing real-time-tracking, the waiting time is kept as short as possible.
ADVANTAGES WITH FLS MOBILE
Compatible with a broad range of operating systems and mobile devices
High usability
Online & offline functionality
Easy third-party / sub-contractor endorsement via link sharing
Connection to navigation apps
Individual assignment of access rights
Double data security through
device and user recognition
device and user recognition
Agile workflow management
(BPMN standard)
(BPMN standard)
FLS PORTAL: SELF-SERVICE COST-OPTIMISED RESCHEDULING
Increased added value with FLS PORTAL: Combining self-service scheduling with the intelligence of PowerOpt. Every appointment offered on the portal is already planned into a route at optimal cost. Once a timeslot is selected then FLS VISITOUR will make sure this is kept.
THE IDEAL CUSTOMER EXPERIENCE
- Convenient online appointment booking 24/7 at any location via any online-enabled device.
- Offer time slots of choice, optionally with direct cost indication.
- Automatic email or SMS appointment reminder or late message prior to arrival of delivery or field service.
- Time of arrival (ETA) and current vehicle position can be tracked permanently in the appointment portal.
COST REDUCTION THROUGH OPTIMISED APPOINTMENT PROPOSALS
- Reduced costs in the appointment booking process by saving resources.
- FLS VISITOUR feeds FLS PORTAL with already cost-optimised appointment proposals.
- No over-capacity due to real, real-time planning: Binding appointment bookings of the customer are planned in FLS VISITOUR in real time.
- Cost savings of over 20% through permanent route optimisation in the background.
WE ARE FLS - FAST LEAN SMART
WE ACHIEVE HIGH RATINGS AND AWARDS
9.6
RESULTS IN 2023 CUSTOMER SATISFACTION SCOREOur customer community agrees that our software markedly increases resource and route planning efficiency. Having considered our products, account management, and ongoing customer service, our 2023 rating achieved an industry-leading 9.6/10.
Our many accolades include The Forum's 'Innovation award for Enterprise Planning', 'Technology Innovation of the Year' at the 2022 European Field Service Awards, and 'Technology Partner of the Year' at the 2023 Northern Housing Awards.
WE'RE A PART OF THE SOLVARES GROUP
1
EUROPEAN RESOURCE OPTIMISATION SOFTWARE VENDORSOLVARES GROUP, a high-performance SaaS solution provider, consists of five of the leading companies in their fields: FLS, impactit, Opheo, mobileX, and Städtler Logistik.
The portfolio covers the optimisation of the entire value chain - from sales to field service and outbound logistics to service. The focus is always on intelligent resource optimisation through best-of-breed solutions that that give customers decisive competitive advantages.
CUSTOMER VOICES
JOIN THE COMPANIES THAT TRUST FLS - FAST LEAN SMART
FLS solutions are used by companies of every size, across all sectors. FLS software provides the ideal solution for sales or service operations, wherever field operatives must be coordinated. Each company has its own requirements and special features. FLS software solutions adapt to your requirements and evolving expectations.