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I n service organisations, what is a ‘back office'? In general the back office can be described as the behind the scenes operation of an organisation. The is a part of the business which rarely comes into contact with customers or service users. So in terms of field service management, this is where much of the workforce scheduling and organisation of the various resources and route planning for staff is carried out. This is also where resource planning software developed by FLS - Fast Lean Smart makes a considerable difference.

Historically, the back office running of a business can be a chaotic environment (both in person and in the deployment of ERP), with a battle of opinions and questionably reliable data to analyse where spend and time should be spent. Gaining control and designing your end-to-end workflows removes pressure from day one. For example, implementing Software as a service (SaaS) such as DISPATCH NOW can greatly streamline the back office of a field logistics business by simplifying entire process from instruction to completion and subsequent analytics. All relevant costs for storage and transport are included in the order data to achieve the best possible route planning here as well.

BENEFITS OF END-TO-END FIELD SOFTWARE

An examples of a truly assistive module in an end-to-end software such as field workforce management platform FLS VISITOUR is Speed Profiles. As part of the back office toolkit, each individual street and junction is assigned a speed profile on the basis of real user data (this includes individual sections of long roads). With this approach the travel time data for route planning is significantly more realistic and feed scheduling in FLS VISITOUR.

The choice of an end-to-end system creates a truly accurate and reliable way to quickly plan the best appointment outcome (the most efficient route for your field service engineer - or the front end of your business). The ability to react in-day is computed almost instantaneously.

KNOCK-ON EFFECTS FOR BACK OFFICE

Using the type of software such as FLS VISITOUR provides a considerable advantage over traditional workforce scheduling and provides a greater flexible and versatility which is reflected in customer scores and a more productive and happy workforce. By using software that specialises in route planning, companies can create significant added value, especially for their sales force, and benefit from the experience of industry experts. With such software, the vehicle fleet and service teams of a company can be managed clearly and easily. APIs ensure a simple and permanent connection between ERP and CRM systems.

Intelligent software automatically calculates a complete route plan in a defined time period effectively and optimally, so that valuable travel time can be saved, fuel consumption reduces and improved adherence to deadlines is made possible. The route plan can also be transferred directly to a driver's mobile device.