FLS VISITOUR + IBM MAXIMO ADVANTAGE
YOUR FLS FAST START
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The best-of-breed scheduling upgrade from the trusted experts in holistic real-time scheduling.
With 30 years of experience, superior solutions, and excellent customer results.
THE FLS VISITOUR + IBM MAXIMO ADVANTAGE
Combine our innovative field service management software FLS VISITOUR with a deep understanding of customer needs to connect the entire field service value chain through intelligent tools - always end-to-end and as streamlined as possible.
- Cost optimised appointments: Real-time optimisation presents choices of available slots in a split second with comparable cost for each, not just looking for white space to fill in the existing plan. Guides customers to the lowest cost option for an appointment.
- Dynamic in-day changes + time of day travel speeds: FLS VISITOUR will react continuously in-day with real-time optimisation based on job progress/delays and geocoded locations.
- Route Timing Accuracy: All scheduling decisions include accurate time-of-day travel speeds for each road section, giving users genuine availability for each resource for today and future days.
- In-day Optimisation: Immediate optimisation of the entire tour plan in the event of changes.
- Scalability: Elasticity for unlimited resource/job volume, no region or territory patching giving true optimisations.
- Pre-built Integration with IBM Maximo: Available with choice of methods to provide a toolkit for the Systems Integrator.
- Complex relations: FLS VISITOUR as standard deals with Multi-resource jobs (i.e. 2-person requirement), A-B, B-A-C, dependencies, and projects with real-time optimisation requirements.
- Depth & completeness: Over 150 configurable specialisms are contained within FLS VISITOUR, catering for every scheduling need.
- Real-time Performance: Published SLA, no batch 'external' process. With FLS VISITOUR you get real-time appointing & optimisation - under 1 second.
- Future proof: At the heart of FLS VISITOUR is a highly configurable algorithm, which can handle unlimited complex rules/constraints in real-time.
- Industry Focus: Deep domain knowledge of best practice in all service and logistics sectors.
INTEGRATION: FAST, LEAN, AND VERY SMART
With years of experience from many integration projects, we guarantee the lightning-fast integration of Work & Asset Management and CRM systems of almost any kind. FLS VISITOUR is made available via web application servers and integration is easy through the use of web services. The application is carried out by the FLS VISITOUR client or as a black box.
With our IBM Maximo integration, we offer you seamless communication between IBM Maximo and the unique FLS toolkit.
With our IBM Maximo integration, we offer you seamless communication between IBM Maximo and the unique FLS toolkit.
Configurations include:
- All Appointment data from CRM available for scheduling and route planning of field services.
- Service Request & Work Orders, and Resources from IBM Maximo master data integrated with the features of FLS VISITOUR including the real-time PowerOpt algorithm
- Permanent synchronisation of scheduling, route planning, and completed order data into CRM for a single source of truth.
FLS + IBM MAXIMO = DYNAMIC SUCCESS
FLS products are used by companies of every size, across all sectors – for sales or service operations – wherever field staff need to be coordinated. Every company has its own requirements and special features.
FACILITIES MANAGEMENT
• 120 Field Operatives in Housing and Commercial maintenance.
• Customers include Government and large retailers.
• Scheduling of multi-skill appointments across engineering, mechanical, electrical, gas, plumbing.
• 120 Field Operatives in Housing and Commercial maintenance.
• Customers include Government and large retailers.
• Scheduling of multi-skill appointments across engineering, mechanical, electrical, gas, plumbing.
UTILITIES
• 150 Field Operatives in Engineering Inspections and Compliance.
• Largest water-only supplier in the UK servicing a population of more than 3.6 million.
• Scheduling of reactive underground leaks to replacing water mains, and planned meter replacement.
• 150 Field Operatives in Engineering Inspections and Compliance.
• Largest water-only supplier in the UK servicing a population of more than 3.6 million.
• Scheduling of reactive underground leaks to replacing water mains, and planned meter replacement.
MEET THE FLS SCHEDULING TEST
An FLS Scheduling Test is a set of calculations determined with project sponsors, plus many additional tests that encompass FLS' 30 years' experience of the field service management profession.
Examples include:
Examples include:
- Jobs removed from schedules, including last minute cancellations (e.g. customer not present, missing stock parts)
- Jobs added with excessive durations
- Field employees becoming unavailable with little to no notice
- Standby options and hours removed
- SLAs created
- Task/inspection times increased and decreased
- Driving speeds calculated with real-time averages for each road segment
- In-day reallocations, including longer lunch breaks
BEFORE
AFTER
Real FLS VISITOUR results. Image shows a single day, manual versus optimised scheduling and route planning.
Left-hand image, before FLS: 7,744 miles travelled - cost £24,675
Right-hand image, after FLS: 3,057 miles travelled - cost £12,780 with no overtime
Left-hand image, before FLS: 7,744 miles travelled - cost £24,675
Right-hand image, after FLS: 3,057 miles travelled - cost £12,780 with no overtime
WHAT ARE THE OUTCOMES?
A Scheduling Test will illustrate (through data) the potential for reduced mileage, driving time, and fuel/vehicle savings over set periods. All calculations are presented back to make it easy for service teams to see and understand why the resulting routes have been created, with settings easily tweaked to promote confidence in the software.Depending on these outcomes, it will present opportunities to adjust resource levels to improve efficiency. An example might be to stop scheduling against fixed regions. Another might be to allow field employees to begin their optimised route from their home address. Better utilisation highlighted by the tests might create additional appointment windows to reduce backlogs, such as bringing forward work to improve customer satisfaction. It may prove that planning teams lacked visibility or fought to override their current system because appointments were deemed too expensive to fulfil.
Ultimately, the outcome of a Scheduling Test will provder the data to make an informed decision. One that allows for a happier workforce with less unplanned overtime, and improved customer scores, all achieved through a realistic task balance and measured resources.
POWEROPT DESIGNS OPTIMISATION FOR AN UNMATCHED ADVANTAGE
POWEROPT IS THE ALGORITHM AT THE HEART OF DYNAMIC FIELD SERVICE MANAGEMENT
What is the difference between 5 and 5,000 field resources? For PowerOpt, there is none. We guarantee real-time scheduling and embedded route planning for high data volumes with no batch or overnight runs.
PowerOpt technology is designed to solve logistical challenges such as appointment coordination and route optimisation. PowerOpt prioritises service orders, ensures the right matching of skills and staff availability to orders and optimises route planning in real time, in case of emergencies.
FIELD SERVICE MANAGEMENT WITH FLS VISITOUR –
REAL-TIME PLANNING POWERED BY POWEROPT
With FLS VISITOUR, office staff always has an overview of all orders and resources. All necessary information and data are available and networked with each other. This helps avoid surprises in your field service management. In addition, there is simple material handling for service orders, which keeps track of materials and spare parts in every phase.
The algorithm takes into account all scheduling restrictions such as deadlines, service level agreements (SLA), qualifications, working hours and customer preferences. The system is capable of automatically processing large quantities and order data and scheduling a variety of resources.
The algorithm takes into account all scheduling restrictions such as deadlines, service level agreements (SLA), qualifications, working hours and customer preferences. The system is capable of automatically processing large quantities and order data and scheduling a variety of resources.
Optimised dispatching of field operatives not only means less effort in planning, but also shorter journey times and less fuel consumption - thanks to up-to-date, house number-specific route information and historical traffic data for intelligent, time-of-day-dependent field service planning.
- Enormous time savings with scheduling automation
- Greater transparency and security in deployment planning
- Quick re-optimisation in case of sudden changes
- Better coordination between office and field operatives
- Increased adherence to deadlines and shorter, more flexible appointment windows
- Compliance with Service Level Agreements (SLA)
- Improved Time to Respond and First-Time Fix Rate
- More completed orders per day and per employee
- Balanced utilisation of all employees
- Controlled overtime
- Increased customer satisfaction
- Cost savings of 20% on average
- Fewer miles/kilometres driven
- Minimisation of travel times
- Decreased fuel consumption and CO2 emissions
- Less wear and tear across fleets
FLS PORTAL: SELF-SERVICE COST-OPTIMISED RESCHEDULING
Increased added value with FLS PORTAL: Combining self-service scheduling with the intelligence of PowerOpt. Every appointment offered on the portal is already planned into a route at optimal cost. Once a timeslot is selected then FLS VISITOUR will make sure this is kept.
THE IDEAL CUSTOMER EXPERIENCE
- Convenient online appointment booking 24/7 at any location via any online-enabled device.
- Offer time slots of choice, optionally with direct cost indication.
- Automatic email or SMS appointment reminder or late message prior to arrival of delivery or field service.
- Time of arrival (ETA) and current vehicle position can be tracked permanently in the appointment portal.
COST REDUCTION THROUGH OPTIMISED APPOINTMENT PROPOSALS
- Reduced costs in the appointment booking process by saving resources.
- FLS VISITOUR feeds FLS PORTAL with already cost-optimised appointment proposals.
- No over-capacity due to real, real-time planning: Binding appointment bookings of the customer are planned in FLS VISITOUR in real time.
- Cost savings of over 20% through permanent route optimisation in the background.
WE ARE FLS - FAST LEAN SMART
WE ACHIEVE HIGH RATINGS AND AWARDS
9.6
RESULTS IN 2023 CUSTOMER SATISFACTION SCOREOur customer community agrees that our software markedly increases resource and route planning efficiency. Having considered our products, account management, and ongoing customer service, our 2023 rating achieved an industry-leading 9.6/10.
Our many accolades include The Forum's 'Innovation award for Enterprise Planning', 'Technology Innovation of the Year' at the 2022 European Field Service Awards, and 'Technology Partner of the Year' at the 2023 Northern Housing Awards.
WE'RE A PART OF THE SOLVARES GROUP
1
EUROPEAN RESOURCE OPTIMISATION SOFTWARE VENDORSOLVARES GROUP, a high-performance SaaS solution provider, consists of five of the leading companies in their fields: FLS, impactit, Opheo, mobileX, and Städtler Logistik.
The portfolio covers the optimisation of the entire value chain - from sales to field service and outbound logistics to service. The focus is always on intelligent resource optimisation through best-of-breed solutions that that give customers decisive competitive advantages.
CUSTOMER VOICES
JOIN THE COMPANIES THAT TRUST FLS - FAST LEAN SMART
FLS solutions are used by companies of every size, across all sectors. FLS software provides the ideal solution for sales or service operations, wherever field operatives must be coordinated. Each company has its own requirements and special features. FLS software solutions adapt to your requirements and evolving expectations.