• +44 1183 800189
  • info@fastleansmart.com
    FLS-FASTLEANSMART-LOGO-216-x-84FLS-FASTLEANSMART-signet-90-x-36FLS-FASTLEANSMART-signet-135-x-54-4FLS-FASTLEANSMART-signet-135-x-54-4
    MENUMENU
    • PRODUCTS
          • PRODUCTS



          • FLS VISITOUR
          • FLS PORTAL
          • FLS MOBILE
          • DISPATCH NOW
          • Consulting Services
          • TECHNOLOGIES



          • PowerOpt
          • Artificial Intelligence
          • BPMN
          • Integration
          • APPLICATIONS



          • FSM
          • Scheduling
          • Route Planning
          • Mobile Workforce
          • Mobile Solutions
          • Deliveries
    • ABOUT FLS
          • ABOUT FLS



          • Company
          • Careers
          • Offices
          • Blog
          • Events
          • Why FLS?
          • FAQ
          • CUSTOMERS



          • Customers
          • Industries
          • Case Studies
          • Customer Voices
          • PARTNER



          • Partner Programme
          • Find a Partner
    • CONTACT
          • HOW TO REACH US





            Phone: +44 1183 800189


            Email: info@fastleansmart.com


          • FLS-UK-Book-Demo-banner
    • DE
    • EN
    • NL
    CONTACT
    ✕
    FLS-Blog-Image-8 WEGE MIT EINER FSM SOFTWARE DIE PRODUKTIVITÄT IHRES FIELD SERVICE MANAGEMENTS ZU STEIGERN

    BLOG / SOLUTIONS · FSM SOFTWARE

    8 WAYS TO INCREASE THE PRODUCTIVITY OF YOUR FIELD SERVICE MANAGEMENT WITH FSM SOFTWARE



    Share post
    4 min. reading time

      28 July 2021  ·     James Alex Waldron
    A re you looking for new ideas to increase your field service management productivity? It's no secret that technology is a fundamental ally when it comes to increasing productivity. With field service management software (FSM software), you automate processes, communicate efficiently, and capitalise on market trends for a lasting increase in productivity.

    There are almost too many suggestions for ways to optimise field service. What is appropriate? Here, we've summarised eight technology-led projects you can begin today - sharing our 30+ years in optimisation experience.


    WAY 1

    AUTOMATE YOUR PROCESSES WITH FSM SOFTWARE

    Going paperless is not only good for the environment, but also gives you the flexibility to access important documents at any time. No matter where you are. In addition, no information can get lost and every employee and technician has flexible access to all information. So you work efficiently and effectively and increase your field service management productivity as if by itself.


    WAY 2

    EMPOWER YOUR FIELD TECHNICIANS

    If the software is the touchstone, the technician is the key player: giving them the ability to record their activity in real-time via a mobile device (smartphone or tablet), but also to always know where the next job is and what its content is, is one of the great advances in the industry. With a mobile device and a field service app, they gain valuable time, including optimised tours, which they can use to solve more jobs and increase their productivity. Another benefit: For 72% of companies with a field service team, the optimal use of technicians and dispatchers is one of the main factors in the return on investment of such solutions (source: Gartner Magic Quadrant for Field Service Management).


    WAY 3

    FIELD SERVICE MANAGEMENT SOFTWARE: A COMPETITIVE ADVANTAGE

    This includes the geocoding tool, which will be enormously helpful in route planning. Among other things, the best possible route planning through FSM software leads to saved kilometers and thus to cost reduction. The better prepared appointments and the transparent flow of information between all parties involved in turn ensures an increase in throughput times and this increases the productivity of your field service management.


    WAY 4

    GET BUSY WITH IOT, SMART DATA AND PREDICTIVE ANALYTICS

    There is an incredible amount of important data in every company that will be essential for field service management. These include technical components, travel times, costs, duration of repairs that have taken place and the distribution of orders over specific periods. Customer history values and the current condition of assets can be determined. From this data, predictive analytics extracts valuable information that can be used for forward planning and the creation of alternative scenarios. This information helps you to optimise processes and thereby increase field service management productivity enormously.



    YOUR FIELD SERVICE CHECKLIST

    Is your Field Service Management fit for 2023? These 12 factors are becoming increasingly decisive for competition - Find out now.
    DOWNLOAD

    WAY 5

    ASSIGN JOBS ACCORDING TO SKILLS

    FSM software can also help you assign jobs according to skills needed. The software does this automatically, which will save you a lot of time. This automation also allows you to prioritise interventions (both preventative and reactive) to meet customers with the most demanding SLAs. Another very helpful side effect is the automated response to emergencies or ad hoc orders. Thanks to the use of FSM software, these no longer lead to a complete loss of control over (daily) planning. The software solution assigns the ad hoc order to the best possible employee and, in the same breath, optimises the rest of the planning in a matter of seconds. This allows your dispatching to focus on a few escalations and be there for your customers better.


    WAY 6

    OPTIMISE THE SERVICE TIME OF YOUR EMPLOYEES

    Optimising and reducing this service time in no way means making customer service worse. Quite the opposite. By having your employees digitally plan their work, such as creating a tour schedule for field service technicians, with FSM software, you save time and can also be there for your customers more efficiently and address additional issues. Such planning takes only seconds and takes into account many restrictions that manual planning could never map in this way.


    WAY 7

    ANALYSE YOUR DATA REGULARLY

    Field service calls that involve maintenance or repair work are an excellent source for collecting relevant data. FSM software integrated with a business intelligence tool provides control panels that help make the most of data, thanks to analytical reports that use combinations of unique KPIs for the business. In this way, it's possible to gain an accurate understanding of how field teams and technicians are performing, and correct common errors and variances: such as which technicians are spending how many hours on trips, or which job types are taking longer. With this data, you can optimise processes and ultimately increase productivity in the long term.


    WAY 8

    SELF-SERVICE PAYS DIVIDENDS

    Offer customers a self-service portal. Often, a customer will call service/help line to ask for information about the service that needs to be provided in a few minutes, the identity of the technician or something similar, which impacts the productivity of the call centre staff or technicians who have to answer the calls. Offering customers a self-service portal for small issues, to book appointments on their own or to check information about services allows the staff who would receive the calls to increase their productivity and focus on the tasks that bring more value to the organisation.


    NOW MEET A REAL-TIME FSM SOLUTION

    As you can see, a well-organised FSM software can improve and streamline your processes, thereby increasing your productivity. To gain an understanding of tools to optimise the field experience and manage costs for your workforce and customers book a short discussion or contact us at info@fastleansmart.com.


    Read more:
    Route scheduling: outpacing timesheets and Excel
    Field service automation: next generation Field service
    Interfaces: ERP and CRM integration in record time with API

    ‹  Back to overview
    FLS Author James Waldron

    Author
    JAMES ALEX WALDRON
    UK Marketing Manager

    James Alex Waldron has worked in written communications for over 10 years. Since 2021, he has written for FLS and the Solvares Group on the topics of digital field service transformation and mobile workforce management, and regularly provides insight to the industry press.

    +44(0) 1183 800189
    Send Email  ›

    OTHERS


    • Affordable Housing Awards
      13. September 2023

      FLS SHORTLISTED FOR INNOVATOR OF THE YEAR AT UK AFFORDABLE HOUSING AWARDS


      READ MORE
    • 20. July 2023

      TECHNICAL FIELD SERVICES: HOW TO IMPROVE YOUR PROCESSES


      READ MORE
    • homeserve-five-years
      26. June 2023

      HOMESERVE: FIVE FULL YEARS OF SUCCESSFUL SCHEDULING WITH FLS VISITOUR


      READ MORE

      Start  ›  8 WAYS TO INCREASE THE PRODUCTIVITY OF YOUR FIELD SERVICE MANAGEMENT WITH FSM SOFTWARE

    PRODUCTS

    FLS VISITOUR

    FLS PORTAL

    FLS MOBILE

    DISPATCH NOW


    Why FLS?

    TECHNOLOGIES

    PowerOpt

    Artificial Intelligence

    BPMN

    Integration


    PowerOpt – live?

    TRY NOW  ›

    APPLICATION

    Field Service Management

    Scheduling

    Route Planning

    Mobile Workforce Management

    Mobile Solutions

    Delivery

    CUSTOMERS

    Customer Voices

    Case Studies

    Industries


    SERVICES

    Consulting

    Project

    Customer Service

    COMPANY

    Careers

    Locations

    FAQ

    Code of Conduct


    NEWS

    Blog

    Articles and E-Books

    Events

    Newsletter

    PARTNER

    Overview

    Partner Pathway


    Follow us

    FLS-social-media-icon-linkedIn    FLS-social-media-icon-facebook    FLS-social-media-icon-youtube



    Security and quality meeting the highest standards. Our locations in Germany, the UK and the Netherlands are ISO certified in information security management (ISO 27001). In addition, our locations in Germany and the UK are ISO certified in quality management (ISO 9001) and environmental management (ISO 14001). Learn more ›

    © FLS – FASTLEANSMART   ·   Privacy Policy   ·   GTC  ·   Imprint
      CONTACT
      EN
      • DE
      • EN
      • NL
      • +44 1183 800189
      • info@fastleansmart.com
        ×

        BEGIN YOUR JOURNEY

        Uncover your field service opportunity

        WhatsApp ›
        Thank you for your rating!
        Thank you for your rating and comment!
        This page was translated from: DE
        Please rate this translation:
        Your rating:
        Change
        Please give some examples of errors and how would you improve them: