ADVANTAGE 4
INCREASE CUSTOMER SCORES IN FIELD SERVICE
The optimised scheduling of service technicians increases the adherence to schedules. The first-time-fix rate also increases because the orders are planned in a more targeted manner and are better prepared. And rescheduling orders becomes easier thanks to the new level of transparency. If you also introduce a
self-service portal you can offer your customers (already cost-optimised) preferred appointments.
Automatic customer notifications with the estimated arrival time of the technician is also possible. The high planning accuracy and the many features of FLS scheduling software increase customer satisfaction through recognisable, easy to use tools.
ADVANTAGE 5
TOOLS FOR BOTH DEPLOYMENT AND FIELD SERVICE EMPLOYEES
Optimised scheduling of service technicians not only promotes customer satisfaction, but also that of employees. Repetitive and monotonous work can be automated. Dispatchers and office staff have to do less administration and have more time for demanding and exciting tasks.
What also makes for more satisfied work: more transparency in the processes and improved, paperless communication between the dispatch desk and field staff. For example, via a mobile technician app:
If you use FLS VISITOUR with
FLS MOBILE the result is the perfect interplay of central deployment planning and mobile companion for your service technicians out in the field with the customer. Your field service is then fully integrated into the real-time planning. This makes tedious coordination by phone between office staff and technicians a thing of the past.
MISSION PLANNING AND MISSION CONTROL
It would be wrong to consider FLS VISITOUR only as a software for scheduling. It is true that the system enables optimised scheduling, which in itself means that you can process more orders. But its strength also lies in deployment control during the course of the day.
The PowerOpt algorithm offers high flexibility in planning and optimisation. This means that if something turns out differently than planned - for example, if an order takes much longer than expected - the software reacts quickly and reschedules.
FLS VISITOUR in action - from the scheduling of service technicians to their mobile integration:
With just a few clicks, the system shows the optimisation potential and enables greater speed and efficiency in the scheduling of service technicians. And if new orders have to be scheduled at short notice, the system makes it easier to select the right technician who still has sufficient capacity. In this way, you maximise the added value of your order processing.
AVOIDING DISCONTINUITY BY NETWORKING OFFICE AND FIELD SERVICES
Especially in combination with the mobile application, your field service becomes more responsive and flexible. The app ensures that your technicians are always connected with you during their assignments, even if there is no internet connection in between. It not only saves paperwork and media disruptions in the processes. The technicians can also enter the changes on site directly into the system and receive feedback in the form of a newly optimised plan.
FLS VISITOUR clearly sets itself apart from alternatives with its dynamic, real-time responsiveness. It permanently displays current opportunities (and risks) of what is actually happening. Dynamic scheduling also saves you the safety buffers necessary in static tour plans.