CASE STUDY / AQUALISA - INSTALLATION
SMART SHOWER INNOVATOR AQUALISA UPGRADES FIELD ENGINEER SCHEDULING SYSTEM TO FLS VISITOUR
The company that made UK showers 'smart' chose to do the same with its field scheduling operation: Overhauling field management with 'smart' and powerful software FLS VISITOUR. The process began with a live trial.
The results:
- Reduced mileage (9%) and subsequent travel time
- More completed jobs per field engineer, first time
How Aqualisa has achieved success:
The challenges:
- Engineer scheduling for nationwide field force
- Integration with Tesseract service management system
- Efficient route optimisation of repair appointments
- Reduce travel time to complete more jobs
THE COMPANY:
UPGRADING RESPONSIVE SCHEDULING AND ROUTE PLANNING
Aqualisa employs a network of 50 field engineers to service and maintain its showers, which are supplied under warranties of up to five years. To book maintenance appointments, Aqualisa used scheduling software that did the job (through assistance), but was limited in scope and had received very few updates since it was implemented.
Kieran McNally, Field Service Manager for Aqualisa, explains, "We knew there were better products on the market. So as our contract with the previous provider came up for renewal, we shopped around, attended exhibitions, and invited potential vendors to present their product. FLS was one of them."
Kieran McNally, Field Service Manager for Aqualisa, explains, "We knew there were better products on the market. So as our contract with the previous provider came up for renewal, we shopped around, attended exhibitions, and invited potential vendors to present their product. FLS was one of them."
THE PROJECT:
A SPECIALIST SCHEDULING ENGINE TO POWER TESSERACT SERVICE MANAGEMENT
"FLS demonstrated its real-time scheduler and route optimiser, FLS VISITOUR, and offered an initial test: taking jobs already scheduled by the old system and seeing if FLS VISITOUR could do it better. Without changing appointments, FLS VISITOUR brought back a 9% fuel saving and showed the potential for much more if it had been used to schedule the appointments in the first place.
The fuel saving was significant, and was one of the reasons why we chose the system. There were other factors too. FLS VISITOUR has a number of cost- and time- saving functions the old system didn't. For example, if an engineer phones in sick, the system will automatically reassign their jobs or propose the most economical engineer if overtime is required. The on-screen graphics are well laid out too. The way the data is presented makes it easy to read, understand and manipulate, so we can see what’s happening across the whole service chain."
The fuel saving was significant, and was one of the reasons why we chose the system. There were other factors too. FLS VISITOUR has a number of cost- and time- saving functions the old system didn't. For example, if an engineer phones in sick, the system will automatically reassign their jobs or propose the most economical engineer if overtime is required. The on-screen graphics are well laid out too. The way the data is presented makes it easy to read, understand and manipulate, so we can see what’s happening across the whole service chain."
"Without changing appointments, FLS VISITOUR brought back a 9% fuel saving and showed the potential for much more if it had been used to schedule the appointments in the first place."
Kieran McNally, Field Service Manager, AqualisaTHE SELECTION:
A SPECIALIST SCHEDULING ENGINE TO POWER TESSERACT SERVICE MANAGEMENT
"Aqualisa proceeded with a 'try before you buy' trial, which FLS offers all new customers. This involved a light integration with Aqualisa's service management system, Tesseract, and live operation for eight engineers.
"The results of the trial were really positive," says Kieran. "Mileage costs were reduced and we saw an increase in the average number of jobs per day. We quickly learnt how to use the system and received a very good, very accommodating service from FLS."
With the business case for using the software proven, FLS VISITOUR was deployed company-wide to 50 field operatives.
For Kieran the outlook is positive:
"The results of the trial were really positive," says Kieran. "Mileage costs were reduced and we saw an increase in the average number of jobs per day. We quickly learnt how to use the system and received a very good, very accommodating service from FLS."
With the business case for using the software proven, FLS VISITOUR was deployed company-wide to 50 field operatives.
For Kieran the outlook is positive:
"It's a huge improvement on the system we had before and makes us far more efficient than we were. What's more, FLS is constantly refining it, making it better for customers, so that we can provide a better service to ours."
Kieran McNally, Field Service Manager, AqualisaThe results at a glance:
- Increase in the order completion rate per field engineer
- Automatic, optimised reassignment of work orders
More information:
aqualisa.co.uk
aqualisa.co.uk
Author
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
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