CASE STUDY / AQUALISA - INSTALLATION

SMART SHOWER INNOVATOR AQUALISA UPGRADES FIELD ENGINEER SCHEDULING SYSTEM TO FLS VISITOUR

The company that made UK showers 'smart' chose to do the same with its field scheduling operation: Overhauling field management with 'smart' and powerful software FLS VISITOUR. The process began with a live trial.

The results:

Reduced mileage (9%) and subsequent travel time
More completed jobs per field engineer, first time

How Aqualisa has achieved success:

FLS Solutions:
FLS VISITOUR

Industry:
INSTALLATION

The challenges:

Engineer scheduling for nationwide field force
Integration with Tesseract service management system
Efficient route optimisation of repair appointments
Reduce travel time to complete more jobs

Aqualisa employs a network of field engineers to service and maintain its showers, which are supplied under warranties of up to five years. To book maintenance appointments, Aqualisa used scheduling software that did the job but was limited in scope and had received very few updates since it was implemented.

Kieran McNally, Field Service Manager for Aqualisa, explains, "We knew there were better products on the market. So as our contract with the previous provider came up for renewal, we shopped around, attended exhibitions, and invited potential vendors to present their product. FLS was one of them."

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The results at a glance:

Increase in the order completion rate per field engineer
Automatic, optimised reassignment of work orders

More information:
aqualisa.co.uk

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Author
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.