CASE STUDY / GILBARCO VEEDER-ROOT – MACHINERY AND PLANT ENGINEERING
UK'S BIGGEST FORECOURT SOLUTIONS PROVIDER CHOOSES FLS FOR AUTOMATED SCHEDULING OF ENGINEERS
- Faster completion of priority orders
- Reduced mileage and travelling time
- More completed orders per employee
- Engineer scheduling for nationwide field force
- Integration with Metrix 3 OpenUPTIME service management system
- Efficient route optimisation of SLA-based reactive and planned work
- Reduce travel time to complete more jobs whilst achieving SLAs
Major petrol station brands, supermarket chains and independent dealers up and down the country rely on Gilbarco. By extension, so do millions of motorists. Gilbarco Veeder-Root is charged with maintaining the equipment it provides by an extensive national network of field engineers. With so many forecourts to look after, Gilbarco Veeder-Root's operation has to be efficient and smart.
Until now, the smartest way of doing things has been manual. Gilbarco Veeder-Root had tried automation years ago. It implemented a scheduling programme that didn't prove to be intelligent enough to plan routes that reflected the real-life business environment. Nor was it flexible enough to react to changes in that environment which include 2 hour responses.
- Attending priority callouts sooner
- Reduced mileage and travel time
- Improved job completion per field operative
www.gilbarco.com/eu
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JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.