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F LS produces dynamic scheduling and route optimisation (job management) solutions that enable digital transformation to achieve all-new levels of productivity and customer engagement. Customers range from 50 to 1000’s of operatives and in our recent survey answered by every customer in the UK we rated 9.6/10 average for our technology, consulting, and ongoing support.

Our aim is to ensure that our scheduling solutions are undisputedly the fastest, leanest, and smartest solutions on the market. To prove this and your business case we offer you a free evaluation. Firstly, a test to compare how you scheduled work historically with how FLS VISITOUR could have scheduled the same appointments within available operatives. Secondly a no-commitment ‘try before you buy’ live trial/pilot system.

FLS have over 25 years’ experience in the development and implementation of dynamic scheduling solutions and customers include the owners of over 400,000 homes.

FLS VISITOUR, our flagship scheduling solution for field service, is implemented in just days yet enables the most accurate planning of appointments and routes that are cost-optimised using actual traffic-based driving speeds for every road segment. The solution is operative-friendly thanks to intelligent real-time optimisation, including same day and rapid response. We can help you achieve the optimal customer experience, including support for 24x7 self-service, automated messaging and tracing arrival of the operative ‘Uber’ style.

FLS VISITOUR IS A PLATFORM FOR OPTIMISED FIELD SCHEDULING AND ROUTE PLANNING

• Real-time schedule optimisation – immediate optimisation of the entire route planning should changes take place.
• Automation - you choose the planning approach, from manual to fully automatic.
• Data management - comprehensive settings for staff, property, clients, and order types.
• Data exchange - permanent connection to your field service mobile equipment.
• Data protection - strict adherence to your industry-specific guidelines (e.g. legal regulations, co-determination, compliance regulations, etc.).
• Multi-channel communication - communication with clients through web-based features.

FLS VISITOUR IS A COST SAVER – SAVING YOUR BUSINESS MORE THAN 20% ON DISPATCHING AND ROUTE COSTS

If you’re responsible for customer service, then our software will take a lion’s share of the work from you and your staff’s hands.

With real-time schedule optimisation;

• your client will receive a binding appointment immediately
• appointments will have optimised routes and therefore efficient costs
• 24/7 client self-service through the appointment web portal with intuitive operation
• high first-time fix rate through precise allocation of the appropriate staff, equipment, and necessary replacement parts
• Information on field service arrival times through real-time data from the mobile solution
• short, flexibly adjustable time slots with a clear relationship to cost
• client feedback tool to evaluate the quality of results
• significant cost savings in dispatching