REACTIVE WORKS ARE HURTING YOUR FIELD SERVICE
An emergency order, illness-related breakdowns, a vehicle breakdown - day-to-day business has many surprises in store. How quickly does your field service react to the unplanned? If the answer is always 'not fast enough,' you should require a solution. Specialist software is built on the most up-to-date, self-learning algorithms for real-time planning
. This makes it possible to react automatically to such events and to adapt directly with calculations in the background.
CUSTOMER COMPLAINTS INCLUDE WIDE APPOINTMENT WINDOWS OR FAILURE TO FIRST-TIME-FIX
A window betwen 8a.m. and 6 p.m.' - the classic, old-fashioned answer for customers. It's possible to modernise and offer all customers an individually selectable appointment window, that is smaller and and more appropriate. Imagine automatically offering choices between 8-10 a.m., 12 p.m.-2 p.m. and 3 p.m.-5 p.m. A professional field service management software pulls these cost-calculated windows from a server, then via customer portal
offers the opportunity to select any desired changes. The adherence to deadlines rises, all thanks to optimised scheduling.
YOU MUST INCREASE YOUR FIRST-TIME-FIX RATE
If you work in technical field service, the first-time fix rate (error correction rate on the first customer visit) is an important KPI
. This measure of success and profitability can be improved with professional field service management software. The system optimally assigns employees with their skills and certifications versus availability, as well as equipment, vehicles, and spare parts to the works orders and thus ensures a smooth process.
Also read: How apartment provider Vivawest solved its first-time-fix rate
DIFFERENT JOBS REQUIRE DIFFERENT SKILLS
Your jobs require a multitude of different skills and not every employee can work on every job. Supportive field service software takes such restrictions into account. It automatically assigns employee qualifications or experience to the relevant jobs. There is no room for a mismatch. It's critical to select a system that can recognise when several employees are required for a particular assignment, with no knock-on effects.
YOU ARE TRAPPED IN PAPERWORK
Why are is your scheduling and field dispatch team the only department still relying on paper and wall charts? With a digital field solution, you can finally put a stop to mountains of paper. As well as going green, your employees do not have to walk or drive by the head office or warehouse for their order slips and daily instructions. With an integrated app
, you always have all the customer data relevant to your order with you. Last but not least, professional field service management software is a tool for digitising your processes
, documentation, and audit trails.
YOU NEED TO SAVE MILES/KILOMETERS AND CO2
Do you want to make your company more sustainable? Would you like to save energy and CO2? With an optimised route planning, modern software builds routes and tours with these goals. FLS customer SECO Kältetechnik GmbH for example, was able to achieve a mileage saving of 52 percent, just through the deployment and optimised use of exisiting resources. This corresponds to a CO2 reduction of 900,000 kg.
INFLATION IS EATING INTO YOUR PROFIT MARGIN
High cost pressures are appearing across most industries, and their suppliers. Perhaps that is a major reason to consider increasing the efficiency of your service. You can do this by optimising your schedule and efficient route planning. The appropriate software solution ensures cost transparency and recognises optimisation potential. It lowers travel costs and increases the productivity of the field service through automation and optimised order planning. The investment in a special solution will soon pay for itself.
YOU WANT TO PROCESS MORE ORDERS
Professional field service management software is not only a tool for cost optimisation, it also enables order processing to be maximised. For example, FLS VISITOUR recognises synergy effects: if a service technician is on site for a repair and the customer is also due for regular maintenance, the system notifies the dispatcher or the employee. The field resource can take care of the maintenance at the same time.