CASE STUDY / E-FURNITURE HOLZCONNECTION – E-COMMERCE
E-FURNITURE IS RESHAPING THE FURNITURE MARKET WITH HOLZCONNECTION
- Cost reduction through intelligent dynamic route planning and optimisation in real time
- Increased efficiency through automated scheduling
- Order and process transparency for all parties involved: customers, employees, partners
- Reduction in miles travelled, CO2 emissions and waiting times
- Introduction of a software-based, intelligent real-time planning solution for scheduling and route planning, taking into account various stakeholders (customers, back office/field service, management, partners)
- Consistently digital and transparent processes along the entire customer journey and supply chain
- Process efficiency: Scheduling and route planning in one process step
- Performance: Recalculation of appointments and tours in real time
- Route planning with real-time traffic data
The Challenge:
Under the slogan 'what you want, when you want it', which emphasises the individuality of each piece, Denys Nagel has revolutionised the high-end furniture market with the company E-Furniture and the associated HOLZCONNECTION brand, consistently gearing the 'Cabinetmaking 2.0' vision to the individual needs and preferences of customers.
The fact that long supply chains are inefficient, fragile and prone to problems was clearly demonstrated in the age of Corona. Conversely, many companies, most with a completely different corporate structures, used the time to realise their true potential and strengths during the crisis. This is what happened with HOLZCONNECTION, which has relied on a local-first strategy for over 35 years. In other words, this means customers receive everything from a single source: HOLZCONNECTION partners design, manufacture, deliver and assemble the items – all on a local level and with local partners.
- High customer and employee satisfaction scores
- Improved punctuality and adherence to deadlines
- Cost reduction through intelligent dynamic route planning and optimisation in real time
- Process efficiency: Scheduling and route planning in one process step
- Order and process transparency for all parties involved: customers, employees, partners
www.e-furniture.de
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JEREMY SQUIRE
UK Managing Director
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.