INDUSTRY: PEST CONTROL
MORE EFFICIENCY AND BETTER SERVICE IN PEST CONTROL FIELD SERVICE THROUGH OPTIMISED SCHEDULING AND ROUTE PLANNING
The advantages of modern deployment planning in this industry:
Cost-optimised scheduling and route planning
Meet or exceed SLAs and high first-time fix rate
Lower operating costs and less time expenditure
Digital and transparent service processes
CHALLENGES IN MODERN PEST CONTROL AND INSECT CONTROL
Pest control companies continue to merge, acquire, and break away. The larger players are seeing results from new economies of scale, offering lower-priced, longer-term contracts in the commercial sector. New specialist entrants are created every year, and the industry has been growing at double-digit rates for the last decade. This was again highlighted with recent reported industry revenues in Germany of around 600 million euros. Smaller, domestic-focussed companies are supplementing their income with additional field services, including property care (such as window cleaning, insulation, and waterproofing).
This leads to a growing, highly regulated industry that has developed complex appointment data including a mix of skills, time on site, reactive appointments, and asset control. Modern pest control uses new technologies such as digital, sustainable, and non-toxic chemicals - yet these elements still require monitoring systems which create further delivery and collection schedules. Even new so-called 'smart traps' require regular location visits by service operatives.
SPECIALIST SOFTWARE TO MEET THE REQUIREMENTS OF THE INDUSTRY
Whether it's scheduling appointments and routes for pest control, or scheduling new maintenance jobs, software solutions from FLS enable sustainable efficiency gains. They guarantee on-time delivery through high planning accuracy, which results in greater customer satisfaction and loyalty. Companies succeed through digitised workflows and workforce management, adding value and generating productivity with little need to increase hiring or fleet size.
Pest control companies continue to merge, acquire, and break away. The larger players are seeing results from new economies of scale, offering lower-priced, longer-term contracts in the commercial sector. New specialist entrants are created every year, and the industry has been growing at double-digit rates for the last decade. This was again highlighted with recent reported industry revenues in Germany of around 600 million euros. Smaller, domestic-focussed companies are supplementing their income with additional field services, including property care (such as window cleaning, insulation, and waterproofing).
This leads to a growing, highly regulated industry that has developed complex appointment data including a mix of skills, time on site, reactive appointments, and asset control. Modern pest control uses new technologies such as digital, sustainable, and non-toxic chemicals - yet these elements still require monitoring systems which create further delivery and collection schedules. Even new so-called 'smart traps' require regular location visits by service operatives.
SPECIALIST SOFTWARE TO MEET THE REQUIREMENTS OF THE INDUSTRY
Whether it's scheduling appointments and routes for pest control, or scheduling new maintenance jobs, software solutions from FLS enable sustainable efficiency gains. They guarantee on-time delivery through high planning accuracy, which results in greater customer satisfaction and loyalty. Companies succeed through digitised workflows and workforce management, adding value and generating productivity with little need to increase hiring or fleet size.
FLS SOFTWARE FOR BIRD, RODENT, AND PEST CONTROL OPERATIVES
Trained specialists have become indispensable for pest control and prevention. The customer wants detailed and professional advice, and that agreed deadlines are met.
Therefore, with FLS VISITOUR, we have developed a field service management solution that really meets these criteria. The key to this is the unique PowerOpt algorithm. PowerOpt is the result of over 10 years of development and research into the logistical problems of deployment and route planning.
Technology makes it possible for you to finally map the complex requirements of field service optimally. And in real time, even if changes occur during the course of the day.
FLS software solutions enable companies to fully exploit their potential to save costs and increase efficiency. This is because the planning processes, tours and routes can be significantly optimised thanks to the unique PowerOpt algorithm. With solutions from FLS, you get automated route planning and route optimisation that gets the most out of your order books.
YOUR ADVANTAGES WITH A MODERN SOLUTION:
Up to 50% less scheduling effort
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
More precise and shorter time windows
You can plan service calls fully automatically according to the according to different types of operation and take into account the relevant relevant factors for each customer.
You can plan service calls fully automatically according to the according to different types of operation and take into account the relevant relevant factors for each customer.
High First-Time-Fix-Rate
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up order processing and increases the success rate. Real-time material handling ensures that all parts needed for the job are available.
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up order processing and increases the success rate. Real-time material handling ensures that all parts needed for the job are available.
Significant cost reduction
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN THE PEST CONTROL AND INSECT REPELLENT INDUSTRY
Discover how you can advance your service and field service with software solutions from FLS using the case study of our customer Schulz-Dobrick. The practical example shows the optimisation potential that lies in modern solutions for pest control and insect repellent.
FLS CUSTOMERS WITHIN THE
BIRD, RODENT, AND PEST CONTROL SECTOR
BIRD, RODENT, AND PEST CONTROL SECTOR
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR OPERATIVES
With clever Field Service Management solutions for Bird, Rodent, and Pest Control.All process steps are mapped for mobile.
All process steps - from sending a qualified operative to performing the prescribed tasks on site - all are regulated. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the field service operative and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction through a higher first-time-fix rate.
All process steps - from sending a qualified operative to performing the prescribed tasks on site - all are regulated. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the field service operative and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction through a higher first-time-fix rate.
The optimisation companion for Pest Control operatives.
With FLS MOBILE, your operatives get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for technical service and supports you every step of the way. Your operatives will have the site history and relevant forms at hand. They can create new work orders and directly record the customer signature after completing the visit. Thanks to the mobile support, errors can be avoided and your operatives can do their work faster.
With FLS MOBILE, your operatives get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for technical service and supports you every step of the way. Your operatives will have the site history and relevant forms at hand. They can create new work orders and directly record the customer signature after completing the visit. Thanks to the mobile support, errors can be avoided and your operatives can do their work faster.
Compliance with regulations in Bird, Rodent, and Pest Control.
Part of high safety and quality standards are careful documentation of all processes in order to be able to trace the application areas in case of errors or damage both in domestic and commercial settings. You must ensure that inspection and monitoring is carried out by qualified professionals at industry-standard intervals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
Part of high safety and quality standards are careful documentation of all processes in order to be able to trace the application areas in case of errors or damage both in domestic and commercial settings. You must ensure that inspection and monitoring is carried out by qualified professionals at industry-standard intervals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
With checklists, job overviews and signature captures, your service technician gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the Pest Control industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your Job Management, CRM & ERP:
Integration and BPMN ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›