INDUSTRY: OFFICE TECHNOLOGIES
FIELD SERVICE SCHEDULING SOFTWARE TO SUPPORT OFFICE TECHNOLOGY COMPANIES
The advantages of dynamic deployment planning in this industry:
Immediate response to damage or fault reports for reliable customer service
Cost-optimised scheduling and route planning
Data-driven handling of requirements and compliance with critical Service Level Agreements (SLA)
Lower operating costs and less time expenditure
OPERATIONAL CHALLENGES FOR FIELD SERVICE IN THE OFFICE TECHNOLOGIES INDUSTRY
Equipping corporate workplaces and local service hubs with modern office technologies is a standard practice. Whilst there are unique combinations, the portfolio of products for efficient workflows is huge. Whilst shrinking in size and 'doing more', these systems are increasingly complex machines and make up a large part of the connected, digital workplace. In addition to PC workstations, printers, photocopiers, franking machines and document shredders, the need to recognise 'reasonable adjustments' means specific furniture (such as ergonomic office chairs) are likely to be added to a provider's catalogue. These additional items create new appointment types with different skills, such as delivery and set-up.
In order to keep this office infrastructure up and running, manufacturers and suppliers of office equipment must balance continuous, proactive maintenance with reactive troubleshooting. It is not uncommon for a technician to need to visit a site. The operational costs of service calls should be kept low and at the same time optimal customer service must be guaranteed. With modern software for deployment and route planning, it is possible to optimise appointments, parts, and your order books in this sense.
Equipping corporate workplaces and local service hubs with modern office technologies is a standard practice. Whilst there are unique combinations, the portfolio of products for efficient workflows is huge. Whilst shrinking in size and 'doing more', these systems are increasingly complex machines and make up a large part of the connected, digital workplace. In addition to PC workstations, printers, photocopiers, franking machines and document shredders, the need to recognise 'reasonable adjustments' means specific furniture (such as ergonomic office chairs) are likely to be added to a provider's catalogue. These additional items create new appointment types with different skills, such as delivery and set-up.
In order to keep this office infrastructure up and running, manufacturers and suppliers of office equipment must balance continuous, proactive maintenance with reactive troubleshooting. It is not uncommon for a technician to need to visit a site. The operational costs of service calls should be kept low and at the same time optimal customer service must be guaranteed. With modern software for deployment and route planning, it is possible to optimise appointments, parts, and your order books in this sense.
FLS REAL-TIME SOFTWARE FOR ROUTE PLANNING IN THE OFFICE TECHNOLOGY SECTOR
Due to increasing digitalisation, logistical processes and services of office technologies are subject to particularly high demands on flexibility, speed and security. In some cases, if devices don't work, entire companies don't work — and fast and reliable help is needed.
REDUCE COSTS, OPTIMISE SUPPLY CHAINS
This results in high demands on dynamic planning and on dovetailing with other processes such as warehousing. Therefore, with FLS VISITOUR, we have developed a solution for the field service that meets these criteria and at the same time offers potentials for cost savings and increased efficiency.ALL APPOINTMENTS UNDER CONTROL
Through real-time appointment scheduling, automated route planning and route optimisation, well-known providers of office technologies such as Ricoh and quadient realise this potential with FLS. FLS VISITOUR makes it possible to allocate the large number of appointments per day with different time scales to the technicians with the appropriate skills and qualifications. Fault appointments can be integrated into existing tours in real time. FLS software solutions enable companies to fully exploit their potential. This is because the planning processes, tours and routes can be significantly optimised thanks to the unique PowerOpt algorithm.YOUR ADVANTAGES WITH A MODERN SOLUTION:
Just-in-time processes
Customers cannot and should not wait. With our software for route planning and field service management, you achieve new levels of speed and agility.
Customers cannot and should not wait. With our software for route planning and field service management, you achieve new levels of speed and agility.
More precise and shorter time windows
The transport of spare parts requires precise and timely scheduling and route planning. You can plan fully automatically according to the different types and account for relevant factors for each customer.
The transport of spare parts requires precise and timely scheduling and route planning. You can plan fully automatically according to the different types and account for relevant factors for each customer.
Going paperless cuts error rates
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up processing and increases the success rate. Real-time CRM integration ensures that all history needed for the work is available.
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up processing and increases the success rate. Real-time CRM integration ensures that all history needed for the work is available.
Significant cost reduction
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN
THE OFFICE EQUIPMENT SECTOR
FLS Customers in this sector:
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR FIELD TECHNICIANS
With clever Field Service Management solutions.All process steps are mapped for mobile.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for in-person service are optimally planned. All steps - from the dispatch of agents to the execution of the service on site - are controlled. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for in-person service are optimally planned. All steps - from the dispatch of agents to the execution of the service on site - are controlled. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction.
The optimisation companion for field operations.
With FLS MOBILE, your technicians or field staff receive exactly the information they need to deliver an ideal service and thus increase customer satisfaction. Our mobile field service management application is tailor-made for the office technologies sector and supports you every step of the way.
This means technicians, surveyors and other field staff always have service history and relevant forms at their fingertips. They can create new work orders and directly record the customer signature after the order has been completed. Your field service and technician fleet do the work more quickly, errors can be avoided and the optimisation of tours reduces travel times quite considerably.
With FLS MOBILE, your technicians or field staff receive exactly the information they need to deliver an ideal service and thus increase customer satisfaction. Our mobile field service management application is tailor-made for the office technologies sector and supports you every step of the way.
This means technicians, surveyors and other field staff always have service history and relevant forms at their fingertips. They can create new work orders and directly record the customer signature after the order has been completed. Your field service and technician fleet do the work more quickly, errors can be avoided and the optimisation of tours reduces travel times quite considerably.
Compliance specific to your area of technology servicing.
Part of the high safety standard of office technologies is the careful documentation of all procedures in order to be able to trace the application and distribution channels in case of errors or damage. Operators of office technologies must ensure that maintenance, repair and hygienic preparation is carried out regularly and by professionals. FLS understands the importance of such regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
FLS locations in Germany and Great Britain are certified according to ISO/IEC 27001, ISO 9001, ISO 14001, and in the UK we are part of the Financial Supplier Qualification System (FSQS) Community.
Part of the high safety standard of office technologies is the careful documentation of all procedures in order to be able to trace the application and distribution channels in case of errors or damage. Operators of office technologies must ensure that maintenance, repair and hygienic preparation is carried out regularly and by professionals. FLS understands the importance of such regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
FLS locations in Germany and Great Britain are certified according to ISO/IEC 27001, ISO 9001, ISO 14001, and in the UK we are part of the Financial Supplier Qualification System (FSQS) Community.
With checklists, job overviews and signature captures, your agent gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the Office Technologies industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›