OPERATIONAL CHALLENGES FOR FIELD SERVICE IN THE INSURANCE INDUSTRY
Products in the UK insurance industry include risk protection, adjustment, and financial security provision in all areas of private and public life. When a customer reports a claim to their insurance company, they need clarification about the insurance benefits in the individual case as quickly as possible.
This requires customer-oriented planning of the expert and valuer/adjuster deployment. However, this planning is also significantly tied to incalculable influencing factors. Natural disasters, for example a flood or fire, bring with them a sudden and enormous volume of claims (mass loss/damage events
). Damage assessment must then be carried out within the shortest possible time and requires a high level of expert resources, in person.
Thanks to the dynamic real-time planning with FLS VISITOUR, you can easily and efficiently schedule short-term appointments for surveyors, experts and consultants into existing tours. The use of the FLS MOBILE app also enables permanent communication between experts and office staff or dispatch, which means that the customer can be notified of the exact arrival time of the expert. Fierce competitive pressure due to the increasingly accessible opportunity to choose from a menu of insurance products (without even talking to a broker/representative) means a high quality digital journey is a critical loyalty-building factor.