INDUSTRY: COFFEE & FOOD SERVICE
OPTIMISED SCHEDULING FOR FIELD ENGINEERS IN THE COFFEE AND FOOD SERVICE INDUSTRY
The advantages of dynamic deployment planning in this industry:
Cost-optimised scheduling and route planning
Rapid response capability for reactive breakdown calls
Cloud-based digital tools to complement audit trail requirements
Lower operating costs and less time expenditure
OPERATIONAL CHALLENGES FOR FIELD SERVICE IN THE COFFEE & FOOD SERVICE INDUSTRY
Companies in the Coffee Service sector offer complete solutions for coffee dispensing in various environments. The domain ranges from corporate catering outlets and offices, to hospitals, retirement homes, education, and a growing convenience sector. The range of coffee options is complemented by other heated drinks and on-the-go hot snacks — which is why coffee service providers are increasingly becoming full-scale food service contractors. The individual demands of customers are met with scalable branded service concepts.
As part of the all-round service in the coffee and food sector, the provider is not only responsible for installation of the coffee machines but also for servicing and replenishing them. Expert field staff are out and about each day to provide the perfect level of service. Short-term appointments and varying service call requirements result in a complex array of tasks that can be performed efficiently with the real-time scheduling support of FLS VISITOUR and FLS MOBILE. Leading industry customers, for example Tchibo Coffee Service, Kaffee Partner, Coffema, and Selecta, therefore rely on the expertise of FLS to support dynamic field service.
Companies in the Coffee Service sector offer complete solutions for coffee dispensing in various environments. The domain ranges from corporate catering outlets and offices, to hospitals, retirement homes, education, and a growing convenience sector. The range of coffee options is complemented by other heated drinks and on-the-go hot snacks — which is why coffee service providers are increasingly becoming full-scale food service contractors. The individual demands of customers are met with scalable branded service concepts.
As part of the all-round service in the coffee and food sector, the provider is not only responsible for installation of the coffee machines but also for servicing and replenishing them. Expert field staff are out and about each day to provide the perfect level of service. Short-term appointments and varying service call requirements result in a complex array of tasks that can be performed efficiently with the real-time scheduling support of FLS VISITOUR and FLS MOBILE. Leading industry customers, for example Tchibo Coffee Service, Kaffee Partner, Coffema, and Selecta, therefore rely on the expertise of FLS to support dynamic field service.
FLS REAL-TIME SOFTWARE FOR COFFEE & FOOD SERVICE TECHNICIANS
Trained professionals are an indispensable part of the field engineering industry. The customer is entitled to detailed and professional technical service and merchandising with suitable, quick solutions.
With FLS VISITOUR, we have developed a solution for field service management (Field Service Management) that really meets these criteria. The key to this is the unique PowerOpt algorithm. More than 10 years of development and research work on the logistical problems of deployment and route planning have gone into PowerOpt.
Technology makes it possible for you to finally map the complex requirements of field service optimally. And in real time, even if changes occur during the course of the day.
FLS software solutions enable companies to fully exploit their potential to save costs and increase efficiency. This is because the planning processes, tours and routes can be significantly optimised thanks to the unique PowerOpt algorithm. With solutions from FLS, you get automated route planning and route optimisation that gets the most out of your order books.
YOUR ADVANTAGES WITH A MODERN SOLUTION:
Up to 50% less scheduling effort
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
More precise and shorter time windows
You can plan in-person service calls fully automatically according to the different types of operation and take into account the relevant factors for each customer.
You can plan in-person service calls fully automatically according to the different types of operation and take into account the relevant factors for each customer.
Going paperless cuts error rates
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up claims processing and increases the success rate. Real-time CRM integration ensures that all asset history needed for the claim is available.
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up claims processing and increases the success rate. Real-time CRM integration ensures that all asset history needed for the claim is available.
Significant cost reduction
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN COFFEE & FOOD SERVICE
Use the case studies of our customer Selecta to discover how you can advance your field service and engineers' work with software solutions from FLS. The practical example shows the potential for optimisation that lies in modern solutions for coffee and food service.
FLS Customers in the Coffee & Food Services industry:
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR FIELD AGENTS
With clever Field Service Management solutions.All process steps are mapped for mobile.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for in-person service are optimally planned. All steps - from the dispatch of agents to the execution of the service on site - are controlled. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for in-person service are optimally planned. All steps - from the dispatch of agents to the execution of the service on site - are controlled. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction.
The optimisation companion for field operations.
With FLS MOBILE, your employees receive exactly the information they need to provide ideal service and increase customer satisfaction. Our application is tailor-made for the Coffee & Food Service and supports you in all steps. From providing the customer and parts history to relevant forms, checklists and reports, you vastly increase your first-time-fix KPIs.
With FLS MOBILE, your employees receive exactly the information they need to provide ideal service and increase customer satisfaction. Our application is tailor-made for the Coffee & Food Service and supports you in all steps. From providing the customer and parts history to relevant forms, checklists and reports, you vastly increase your first-time-fix KPIs.
Optimal communication with customers and colleagues.
With FLS MOBILE, your field service is always connected to the office and planning. What the employee reports on site is fed directly into the central system. In this way, FLS VISITOUR can continuously optimise order planning. And with FLS MOBILE, your customers receive, for example, a fully automatic notification via SMS about the announcement of the staff. You can also follow the journey live. This keeps the waiting time as short as possible.
With FLS MOBILE, your field service is always connected to the office and planning. What the employee reports on site is fed directly into the central system. In this way, FLS VISITOUR can continuously optimise order planning. And with FLS MOBILE, your customers receive, for example, a fully automatic notification via SMS about the announcement of the staff. You can also follow the journey live. This keeps the waiting time as short as possible.
With checklists, job overviews and signature captures, your agent gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the Coffee and Food Service industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›