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F ield service businesses are facing some of their toughest challenges yet. Skills shortages continue to bite, budgets remain under pressure, and customer expectations for speed and transparency are higher than ever. Rising energy costs and sustainability targets are reshaping operations, while complex regulatory demands add to the workload. At the heart of these pressures sits one critical function: Scheduling. The right operative, at the right place, at the right time remains the greatest test of scheduling.

Against this backdrop, FLS - FAST LEAN SMART UK is proud to share the results of our 2025 Customer Satisfaction Survey, achieving an outstanding overall rating of 9.4/10. Each year we measure how FLS VISITOUR customers experience our solutions across every area of the business.

Once again, we've been recognised as Europe's leading field scheduling and route optimisation developer. This result reflects our ongoing commitment to delivering technology that works, built on the PowerOpt algorithm and AI-backed optimisation.

FLEXIBLE SOFTWARE, BACKED BY EXPERTISE

"How do you rate your FLS Consultant?"

With more than 30 years of innovation, FLS develops its own advanced scheduling technologies designed to adapt to any appointment rules, SLAs, costs, or workflows. But technology is only part of the story. Our consultants bring deep sector knowledge and practical experience.

Survey responses show that our customers value this combination of powerful software and expert guidance. Decades of development and implementations mean our customers benefit not only from the world's most advanced real-time scheduling and route planning platform, but also a knowledge that drives success on every project.

"The Consultants are fantastic. They know what they're doing."
"Our Consultant is very happy to get into calls when required. We really like the personal touch."
"We feel listened to and valued, and the responses are actually useful. They can address any issues we have straight away. They answered questions that they could and came back on questions they couldn't answer on the spot."

GROWING TOGETHER WITH OUR CUSTOMERS

"How do you rate FLS Support?"

Long-term partnerships depend on trust, transparency, and support. Every FLS customer works with a dedicated manager who understands their specific business needs. From onboarding to refresher training, our support is designed to help teams succeed.

The feedback highlights appreciation for our proactive approach: Supporting new team members, providing best practice advice, and continually adapting solutions as business priorities shift.

"The Support team is the best we work with. Very responsive. Other suppliers ignore us for days on end. Consultants bring solutions to the table but empower us to make decisions ourselves."
"We're proactively contacted! We couldn't give anything other than a 10."
"We have a single point of contact and that's really useful. They’ve been instrumental to success. They've improved the experience immensely."

In 2025, we also added a new measure: "How do you rate your Customer Success Manager?" reflecting our investment in ensuring ongoing value for every customer.

"We found our Customer Success Manager very helpful with thinking outside the box, bringing new solutions to the table."
"We've found it really useful having a Customer Success Manager as part of the service. Our report from our recent visit was really useful and valuable."

FIELD SERVICE SOLUTIONS FOR EVERY SECTOR

"How likely are you to recommend FLS software to a friend or colleague?"

From utilities to housing, healthcare to compliance, field service organisations face a daily battle against backlogs, cancellations, and rising operational costs. Customers report that FLS tools help them overcome these challenges by:

• Using real-time optimisation and integrated route planning to complete more jobs per day.
• Reducing in-day cancellations and wasted travel time.
• Cutting the risk of missed or 'no-access' appointments.

The feedback is consistent: across industries, customers recommend FLS VISITOUR and the PowerOpt algorithm as the most effective tools for delivering measurable results.

"We would definitely recommend FLS VISITOUR. We've already planned to demonstrate it to another division."
"If we speak about FLS VISITOUR we always speak about it highly."
"We found ourselves in a situation 18 months ago whereby we dropped to one Planner. This wouldn't have been possible before FLS."
"There's always more than one solution to every problem and we like being able to weigh up the options. We would recommend massively over -another solution we're not naming-"