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FLS – FAST LEAN SMART PARTNERS WITH OMFAX
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28 August 2024 · James Alex Waldron
28 August 2024 · James Alex Waldron
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LS - FAST LEAN SMART, the leading developer of real-time field service scheduling and dynamic route planning, is excited to announce a strategic partnership with Omfax, a pioneer for tenant communication and support technologies. The partnership will deliver key capabilities driven through Omfax's Keyfax Repairs Diagnostics and Keyfax Self Service Repairs solutions to improve the efficiency and effectiveness of field-based repairs and maintenance.
The social housing sector (including housing associations, local authorities, and public sector organisations that manage tenant services) continue to face increasing pressure to deliver high-quality services amidst growing demand and limited resources, including cost inflation and a reduction in available skilled tradespeople. The developed integration maximises the value of intelligent scripting and dynamic field service scheduling at volume, to design accuracy and agility for planning and dispatch teams.
The partnership extends to users of Microsoft Dynamics 365 and HMS (Housing Management Systems) who will benefit from flexible, AI-backed automation and specialist scheduling via the KeyNamics interface.
The social housing sector (including housing associations, local authorities, and public sector organisations that manage tenant services) continue to face increasing pressure to deliver high-quality services amidst growing demand and limited resources, including cost inflation and a reduction in available skilled tradespeople. The developed integration maximises the value of intelligent scripting and dynamic field service scheduling at volume, to design accuracy and agility for planning and dispatch teams.
The partnership extends to users of Microsoft Dynamics 365 and HMS (Housing Management Systems) who will benefit from flexible, AI-backed automation and specialist scheduling via the KeyNamics interface.
Simon Spriggs, UK Partnerships Manager at FLS – FAST LEAN SMART said,
"Accuracy is key to the repairs and maintenance experience. It’s the foundation for producing a schedule that truly serves your tenants and a DLO or contracted mobile workforce. Our new Omfax integration recognises that clean and categorised diagnostics assists the real-time balance of priority, skills, parts, and time-of-day routing. Providers who adopt real-time service management gain productivity and transparency, both in-day and into the future. Optimisation supports compliance, mitigates revenue leaks, and removes the risk of 'no-access' appointments and unused hours."
"An end-to-end self-service offer answers modern service demands, including 'always-on' reporting channels, accurate appointment windows, ETA, and optimised re-booking."
Jim Perren, Technical Relationship Manager at OMFAX said,
"At Omfax we believe that every housing enquiry, whether repair or tenancy-related, can be diagnosed and resolved first time. Our Keyfax Diagnostics suite is easy to implement, and our ready-made repairs diagnostics are proven to improve Tenant Satisfaction Measures whilst reducing contact centre call volumes.
FLS' dynamic scheduling not only adds value through improved operational efficiency, but also furthers tenant satisfaction by reducing wait times and ensuring that repairs are completed correctly. We're excited to partner with an innovate developer who is proven to reduce unnecessary resource allocation and repeat visits."
Click here to begin your journey with FLS.
Author
JAMES ALEX WALDRON
UK Marketing Manager
+44(0) 1183 800189
Send email
James Alex Waldron has worked in written communications for over 15 years. Since 2021, he has written for FLS and the Solvares Group on the topics of digital field service transformation and mobile workforce management, and regularly provides insight to the industry press.
JAMES ALEX WALDRON
UK Marketing Manager
+44(0) 1183 800189
Send email
James Alex Waldron has worked in written communications for over 15 years. Since 2021, he has written for FLS and the Solvares Group on the topics of digital field service transformation and mobile workforce management, and regularly provides insight to the industry press.
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