CASE STUDY / MINIMAX - FIRE PROTECTION AND SMOKE SAFETY
OPTIMISED COOPERATION THANKS TO A PERMANENT EXCHANGE OF INFORMATION
Minimax has been one of the leading brands in fire protection for more than 110 years and employs more than 7,000 people worldwide. The company headquartered in Germany, runs several research, development and manufacturing facilities. Be it in car plants, power plants, logistics centers, office buildings, data centers, airports, or on ships, Minimax provides tailored solutions wherever there is a threat of fire and offers a comprehensive range of services after installation of fire protection systems.
The results:
- Reduction of costs through optimum route scheduling
- Improved customer service thanks to valid information-based on real-time data
- More efficient processes due to real-time information
How Minimax has achieved success:
The Challenges:
- Introduction of a software-based appointment and route planning system and a mobile solution for 650 field service technicians
- Integration to SAP
- Mapping of a wide range of customer-specific requirements and customisations
THE PROJECT:
A SOLUTION TO OPTIMISE PLANNED AND REACTIVE ORDERS
Minimax uses FLS VISITOUR to manage and schedule its over 650 service engineers. Planned maintenance appointments created in SAP are scheduled in FLS VISITOUR, dynamically updated with emergency/reactive callouts, and sent to the field engineers in real time. The engineers use a version of FLS MOBILE, which is tailored to the unique needs and challenges of Minimax's sector: Compliance, regulation, and traceability.
Dispatchers are responsible for strategically allocating orders and appointments among available resources, such as appointment types (surveys, inspections, installations), whether for the day or further into the coming weeks. FLS software efficiently manages orders and assignments to ensure optimal cost-effectiveness while maintaining a high standard of customer service and field service value. This value proves itself when appointments must be linked (two or more engineers required for one appointment, or follow-up/multi-day works).
Taking into account all constraints, incorporating logistical processes such as restrictions (e.g. secure areas in airports). FLS' unique algorithm PowerOpt organises orders with routes whilst calculating against KPIs and SLAs to enhance both customer and employee satisfaction, including a reduction in the reliance on overtime hours. By digitalising scheduling, the solution uses order data and geocoded location data to accurately calculate the estimated time needed to complete each order. The embedded driving routes consider time-of-day driving speeds — a crucial aspect for both routine and new in-day (reactive) orders.
Permanent synchronisation of the FLS VISITOUR and FLS MOBILE systems ensures that central dispatching management is provided with real-time data that can be incorporated in the current schedule. Synchronisation guarantees field engineers reliable access to accurate data directly fed from SAP ERP and for providing their B2B customers with appropriate information on-site.
Dynamic routing calculates multiple intermediate appointments within a shift, especially common in field services. Unlike manual route planning, which focuses on travel from point A to point B, dynamic route planning groups orders into tours, determining the sequence for approach. This distinction is critical as it ensures drivers return to their starting position after completing a tour, minimising any knock-on effects and optimising efficiency for the 650 field operatives.
Dispatchers are responsible for strategically allocating orders and appointments among available resources, such as appointment types (surveys, inspections, installations), whether for the day or further into the coming weeks. FLS software efficiently manages orders and assignments to ensure optimal cost-effectiveness while maintaining a high standard of customer service and field service value. This value proves itself when appointments must be linked (two or more engineers required for one appointment, or follow-up/multi-day works).
Taking into account all constraints, incorporating logistical processes such as restrictions (e.g. secure areas in airports). FLS' unique algorithm PowerOpt organises orders with routes whilst calculating against KPIs and SLAs to enhance both customer and employee satisfaction, including a reduction in the reliance on overtime hours. By digitalising scheduling, the solution uses order data and geocoded location data to accurately calculate the estimated time needed to complete each order. The embedded driving routes consider time-of-day driving speeds — a crucial aspect for both routine and new in-day (reactive) orders.
Permanent synchronisation of the FLS VISITOUR and FLS MOBILE systems ensures that central dispatching management is provided with real-time data that can be incorporated in the current schedule. Synchronisation guarantees field engineers reliable access to accurate data directly fed from SAP ERP and for providing their B2B customers with appropriate information on-site.
Dynamic routing calculates multiple intermediate appointments within a shift, especially common in field services. Unlike manual route planning, which focuses on travel from point A to point B, dynamic route planning groups orders into tours, determining the sequence for approach. This distinction is critical as it ensures drivers return to their starting position after completing a tour, minimising any knock-on effects and optimising efficiency for the 650 field operatives.
WHERE IS YOUR OPTIMISATION POTENTIAL?
DISCOVER IT WITH FLS – FAST LEAN SMART
You too can make your field service management more efficient with FLS. With our solutions, our customers achieve optimisation results such as an average reduction of 20% in field service costs.
Choose the best way for you to get to know us:
Choose the best way for you to get to know us:
DEMO
DISCOVER THE FULL POTENTIAL OF DYNAMIC SOFTWARE FOR YOUR BUSINESS
Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.