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FIELD SERVICE SCHEDULING: TOP 10 BLOG ARTICLES 2022
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15 December 2022 · James Alex Waldron
15 December 2022 · James Alex Waldron
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cross the FLS blog you will find field service scheduling, route and tour planning knowledge to advance your operations and customer service scores. What was of particular interest to our readers this past year? With fresh new entries joining 'instant classics' from 2021, here are the top 10 articles from 2022.
➤ 30 YEARS OF FLS – FAST LEAN SMART
With continuous development and technological advancements, we feel as young and innovative as ever. Nevertheless, a while has passed since company founder Thomas Brechtel programmed the first FLS algorithms in his shared kitchen in Cologne. Many readers have taken a look back with us at the history of our company. Join us for 30 Years of FLS.➤ WHAT IS AN ALGORITHM (FOR TOUR PLANNING)?
Speaking of algorithms. Algorithms accompany our everyday lives, from Google searches to fitness wearables. But what actually is an algorithm? And why is successful tour planning so complex that only real-time algorithms can really master it? Here we explain it.➤ INVEST NOW TO IMPROVE FIELD SERVICE OPERATIONS
A choice to 'save' on investment now is a recipe for lost customers and future business later down the line. If you're tasked with improving field operations and quality, you know that bidding for internal funding can be a long process. Here, we share our experience to provide you with compelling presentation strategies to win C-Level on to your side.➤ WHAT IS FIELD SERVICE MANAGEMENT? TERMS, TASKS, TRENDS & TOOLS
In another popular blog article, we go 'back to basics'. The term Field Service Management, simply put, stands for the management of field operations. We explain what it means in a narrower sense and where today's challenges and dynamic opportunities lie in field service management.START NOW
Field Service Control foran Excellent Customer Experience
➤ WHAT ARE THE MOST IMPORTANT KPIs FOR FIELD SERVICE MANAGEMENT?
The continuous development of technologies makes it easy to process more and more data. This offers many advantages, but a confusing flood of data quickly tempts people to lose sight of the big picture. The most important resource here - your field force employees.➤ INNOVATION DRIVES DOUBLE SUCCESS AT EUROPEAN FIELD SERVICE AWARDS
In October, the FLS team celebrated winning Technology Innovation of the Year at the prestigious European Field Service Awards for best-of-breed dynamic scheduling and route optimisation software FLS VISITOUR, alongside customer Amey Secure Infrastructure which won Pioneers of the Year.➤ SERVITISATION: FIELD SERVICE OPPORTUNITIES FOR MANUFACTURERS
Servitisation describes a business model that goes beyond the sale of a product. For manufacturing companies in particular, this means rethinking: what added value and service can they offer with servitisation? And why has the model 'returned' to more markets, after so many years?➤ ROUTE PLANNING OR TOUR PLANNING - WHAT'S THE DIFFERENCE?
This article is already a classic. No wonder, as there is always a need for clarification of the terms route planning and tour planning. As small as the difference it may appear to be, it is as great in content. Explaining a 'route' and 'tour' and the critical difference to support your growth.➤ EFFICIENT FIELD MAINTENANCE OF SOLAR AND WIND UTILITIES
The demand for renewable energies is increasing, especially in the form of solar and wind energy. Accordingly, the search by energy providers for solutions for the efficient planned and reactive maintenance of their plants is intensifying. Here we present what field service management software can do for technical service in solar and wind power.➤ EV CHARGING STATIONS: PLAN YOUR FIELD MAINTENANCE & INSTALLATION OPERATIONS
Electromobility has grown more in the last two years than the last ten. The operators of charging stations, wallboxes and the like are in the same situation as other energy providers: they must plan and control their technical field service efficiently. In the UK, outside of major cities, demand outstrips supply leading to long wait times and maintenance SLAs set to critical. That's why many readers from the 'e-mobility' sector have turned to dynamic scheduling for site suveryors, inspectors, repairs and maintenance.In the new year, there are plenty of challenges waiting for field scheduling professionals and field service managers - recruitment, retention, just-in-time supply chains for spares, and fuel prices to name a few. We will continue to provide you with helpful industry knowledge and useful tips whilst we keep an eye on the current trends.
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