YOUR ADVANTAGE
WELCOME TO FLS - FAST LEAN SMART
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Do you suffer from time-consuming, manual processes? Is your planning out of date, waiting for legacy systems to process appointments in batches or overnight? Are shifts broken as soon as an appointment is cancelled or an operative runs late?
Your field service management is overloaded. Digitise your scheduling and route planning now with FLS. Use your resources more efficiently, and remove pressure with dynamic automation:
Your field service management is overloaded. Digitise your scheduling and route planning now with FLS. Use your resources more efficiently, and remove pressure with dynamic automation:
- User-friendly software for transparent planning decisions
- Optimised scheduling and dispatching with plans in seconds
- Embedded route plans for decreased travel and service costs
- More customers visited sooner, with the right skills, and less stressed employees
- Increased productivity and efficiency with reduced time, fuel, and CO2
Companies like HomeServe, Your Housing Group, Amey, and Axis reduce their planning effort with FLS VISITOUR and achieve more orders at a faster rate, and lower cost. And now you can too!
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SERVICE PRESSURES
NOW IS THE TIME TO DIGITISE FIELD SERVICE MANAGEMENT
With inflation squeezing budgets across recruitment, parts, and fuel; efficiency and productivity are critical efforts throughout your field service operations.
Scheduling quickly reaches its limits in dynamic business environments with multiple field service resources. Especially since spontaneous changes such as staff absences, appointment cancellations or emergency deployments almost always occur during the course of the day. Good Field Service Management therefore requires a solution that not only plans well ahead, but can also reschedule quickly and flexibly.
When is the time to choose dynamic optimisation?
Scheduling quickly reaches its limits in dynamic business environments with multiple field service resources. Especially since spontaneous changes such as staff absences, appointment cancellations or emergency deployments almost always occur during the course of the day. Good Field Service Management therefore requires a solution that not only plans well ahead, but can also reschedule quickly and flexibly.
When is the time to choose dynamic optimisation?
- Operatives' job ratio goes down
- Operatives spend more time travelling than on site
- Fuel costs high because of increasing mileage
- Increasing office staff to support field functions
- Too much time planning jobs with no chance to reorganise during the day
- Too many jobs that you just can't fit in to postcode patches
- Operatives rarely complete the planned day and rely on costly overtime
"INCREASES THE PRODUCTIVITY OF OUR FIELD OPERATIVES WHILST REDUCING TRAVEL AND BACK OFFICE COSTS"
Russell Measor · Head of Data and Delivery
Axis
Axis
Companies across the installation, repairs, maintenance, inspection, and technical testing have chosen transparency and optimisation.
GAIN CONTROL
MOVE YOUR FIELD SERVICE PLANNING AWAY FROM EXCEL, OUTLOOK, & GOOGLE MAPS
"WE ARE NOW COMPLETING 25-32% MORE JOBS PER OPERATIVE"
Adrian Mostyn · Head of Repairs and Maintenance
Your Housing Group / fix360
Your Housing Group / fix360
Field service engineers, operatives, surveryors - all must find their way to their customers. Many companies still plan their operations with Excel, Outlook, or Google Maps. This leads to unnecessary effort and inefficient tour plans. A waste of time and resources.
How are field activities organised? How is it possible to finish as many assignments as possible in the shortest amount of time with finite resources? Organisations must optimise the dispatch; they must replace time-consuming manual scheduling and route planning.
Combine your work order data with the real-time PowerOpt algorithm behind FLS VISITOUR. Connect the entire field service value chain - always end-to-end and as streamlined as possible.
How are field activities organised? How is it possible to finish as many assignments as possible in the shortest amount of time with finite resources? Organisations must optimise the dispatch; they must replace time-consuming manual scheduling and route planning.
Combine your work order data with the real-time PowerOpt algorithm behind FLS VISITOUR. Connect the entire field service value chain - always end-to-end and as streamlined as possible.
With FLS VISITOUR, office staff always has an overview of all orders and resources. All necessary information and data are available and networked with each other. This helps avoid surprises in your field service management. In addition, there is simple material handling for service orders, which keeps track of materials and spare parts in every phase.
The algorithm takes into account all scheduling restrictions such as deadlines, service level agreements (SLA), qualifications, working hours and customer preferences. The system is capable of automatically processing large quantities and order data and scheduling a variety of resources.
Optimised dispatching of field operatives not only means less effort in planning, but also shorter journey times and less fuel consumption - thanks to up-to-date, house number-specific route information and historical traffic data for intelligent, time-of-day-dependent field service planning.
- Enormous time savings with scheduling automation
- Greater transparency and security in deployment planning
- Quick re-optimisation in case of sudden changes
- Better coordination between office and field operatives
- Increased adherence to deadlines and shorter, more flexible appointment windows
- Compliance with Service Level Agreements (SLA)
- Improved Time to Respond and First-Time Fix Rate
- More completed orders per day and per employee
- Balanced utilisation of all employees
- Controlled overtime
- Increased customer satisfaction
- Cost savings of 20% on average
- Fewer miles/kilometres driven
- Minimisation of travel times
- Decreased fuel consumption and CO2 emissions
- Less wear and tear across fleets
Top results from our Customer projects:
52%
Highest reduction
in service delivery costs
42%
Highest reduction
in lead time from order to delivery
72%
Highest increase in
field service productivity
SCHEDULING TEST
MEET THE FLS SCHEDULING TEST
An FLS Scheduling Test is a set of calculations determined with project sponsors, plus many additional tests that encompass FLS' 30 years' experience of the field service management profession.
Examples include:
Examples include:
- Jobs removed from schedules, including last minute cancellations (e.g. customer not present, missing stock parts)
- Jobs added with excessive durations
- Field employees becoming unavailable with little to no notice
- Standby options and hours removed
- SLAs created
- Task/inspection times increased and decreased
- Driving speeds calculated with real-time averages for each road segment
- In-day reallocations, including longer lunch breaks
BEFORE
AFTER
Real FLS VISITOUR results. Image shows a single day, manual versus optimised scheduling and route planning.
Left-hand image, before FLS: 7,744 miles travelled - cost £24,675
Right-hand image, after FLS: 3,057 miles travelled - cost £12,780 with no overtime
Left-hand image, before FLS: 7,744 miles travelled - cost £24,675
Right-hand image, after FLS: 3,057 miles travelled - cost £12,780 with no overtime
WHAT ARE THE OUTCOMES?
A Scheduling Test will illustrate (through data) the potential for reduced mileage, driving time, and fuel/vehicle savings over set periods. All calculations are presented back to make it easy for service teams to see and understand why the resulting routes have been created, with settings easily tweaked to promote confidence in the software.
Depending on these outcomes, it will present opportunities to adjust resource levels to improve efficiency. An example might be to stop scheduling against fixed regions. Another might be to allow field employees to begin their optimised route from their home address. Better utilisation highlighted by the tests might create additional appointment windows to reduce backlogs, such as bringing forward work to improve customer satisfaction. It may prove that planning teams lacked visibility or fought to override their current system because appointments were deemed too expensive to fulfil.
Ultimately, the outcome of a Scheduling Test will provder the data to make an informed decision. One that allows for a happier workforce with less unplanned overtime, and improved customer scores, all achieved through a realistic task balance and measured resources.
INTEGRATION
INTEGRATION: FAST, LEAN, AND VERY SMART
With years of experience from many integration projects, we guarantee the lightning-fast integration of CRM and ERP systems of almost any kind.
FLS VISITOUR is made available via web application servers and integration is easy through the use of web services. The application is carried out by the FLS VISITOUR client or as a black box.
FLS VISITOUR is made available via web application servers and integration is easy through the use of web services. The application is carried out by the FLS VISITOUR client or as a black box.
Configurations include:
- All the data from CRM available for scheduling of service and sales appointments.
- Features of FLS VISITOUR including the PowerOpt algorithm feeding real-time route planning
- Permanent synchronisation of completed order data including documents into CRM/ERP
- Microsoft: ISV partner for best-of-breed scheduling for Dynamics 365, Field Service, and CE users.
- SAP: FLS INTEGRATION SUITE FOR SAP ERP and the FLS INTEGRATION SUITE FOR SAP S/4HANA (On Premise) integration
- IBM Maximo: Service Request & Work Orders, and Resources from IBM Maximo master data integration
CUSTOMER VOICES
JOIN THE COMPANIES THAT TRUST FLS - FAST LEAN SMART
FLS solutions are used by companies of every size, across all sectors. FLS software provides the ideal solution for sales or service operations, wherever field operatives must be coordinated. Each company has its own requirements and special features. FLS software solutions adapt to your requirements and evolving expectations.