FLS VISITOUR + TELEMATICS ADVANTAGE
WELCOME TO FLS - FAST LEAN SMART
Field service management is overloaded. Offer digitised scheduling and route planning now with FLS. Use resources more efficiently, and remove pressure with dynamic automation:
- User-friendly software for transparent planning decisions
- Optimised scheduling and dispatching with plans in seconds
- Embedded route plans for decreased travel and service costs
- More customers visited sooner, with the right skills, and less stressed employees
- Increased productivity and efficiency with reduced time, fuel, and CO2
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NOW IS THE TIME TO DIGITISE FIELD SERVICE MANAGEMENT
Scheduling quickly reaches its limits in dynamic business environments with multiple field service resources. Especially since spontaneous changes such as staff absences, appointment cancellations or emergency deployments almost always occur during the course of the day. Good Field Service Management therefore requires a solution that not only plans well ahead, but can also reschedule quickly and flexibly.
When is the time to choose dynamic optimisation?
- Operatives' job ratio goes down
- Operatives spend more time travelling than on site
- Fuel costs high because of increasing mileage
- Increasing office staff to support field functions
- Too much time planning jobs with no chance to reorganise during the day
- Too many jobs that you just can't fit in to postcode patches
- Operatives rarely complete the planned day and rely on costly overtime
"INCREASES THE PRODUCTIVITY OF OUR FIELD OPERATIVES WHILST REDUCING TRAVEL AND BACK OFFICE COSTS"
Axis
POWEROPT IS THE ALGORITHM AT THE HEART OF DYNAMIC FIELD SERVICE MANAGEMENT
What is the difference between 5 and 5,000 field resources? For PowerOpt, there is none. We guarantee real-time scheduling and embedded route planning for high data volumes with no batch or overnight runs.
PowerOpt technology is designed to solve logistical challenges such as appointment coordination and route optimisation. PowerOpt prioritises service orders, ensures the right matching of skills and staff availability to orders and optimises route planning in real time, in case of emergencies.
MOVE FROM WHITE SPACE FILLING TO REAL-TIME PLANNING AND MANAGEMENT ENHANCED WITH TELEMATICS
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More InformationHow are field activities organised? How is it possible to finish as many assignments as possible in the shortest amount of time with finite resources? Organisations must optimise the dispatch; they must replace time-consuming manual scheduling and route planning.
Combine work order data with the real-time PowerOpt algorithm behind FLS VISITOUR. Connect the entire field service value chain - always end-to-end and as streamlined as possible.
- Enormous time savings with scheduling automation
- Greater transparency and security in deployment planning
- Quick re-optimisation in case of sudden changes
- Better coordination between office and field operatives
- Increased adherence to deadlines and shorter, more flexible appointment windows
- Compliance with Service Level Agreements (SLA)
- Improved Time to Respond and First-Time Fix Rate
- More completed orders per day and per employee
- Balanced utilisation of all employees
- Controlled overtime
- Increased customer satisfaction
- Cost savings of 20% on average
- Fewer miles/kilometres driven
- Minimisation of travel times
- Decreased fuel consumption and CO2 emissions
- Less wear and tear across fleets
Top results from our Customer projects:
THE IDEAL CUSTOMER EXPERIENCE
- Convenient online appointment booking 24/7 at any location via any online-enabled device.
- Offer time slots of choice, optionally with direct cost indication.
- Automatic email or SMS appointment reminder or late message prior to arrival of delivery or field service.
- Time of arrival (ETA) and current vehicle position can be tracked permanently in the appointment portal.
COST REDUCTION THROUGH OPTIMISED APPOINTMENT PROPOSALS
- Reduced costs in the appointment booking process by saving resources.
- FLS VISITOUR feeds FLS PORTAL with already cost-optimised appointment proposals.
- No over-capacity due to real, real-time planning: Binding appointment bookings of the customer are planned in FLS VISITOUR in real time.
- Cost savings of over 20% through permanent route optimisation in the background.
Examples include:
- Jobs removed from schedules, including last minute cancellations (e.g. customer not present, missing stock parts)
- Jobs added with excessive durations
- Field employees becoming unavailable with little to no notice
- Standby options and hours removed
- SLAs created
- Task/inspection times increased and decreased
- Driving speeds calculated with real-time averages for each road segment
- In-day reallocations, including longer lunch breaks
Left-hand image, before FLS: 7,744 miles travelled - cost £24,675
Right-hand image, after FLS: 3,057 miles travelled - cost £12,780 with no overtime
WHAT ARE THE OUTCOMES?
A Scheduling Test will illustrate (through data) the potential for reduced mileage, driving time, and fuel/vehicle savings over set periods. All calculations are presented back to make it easy for service teams to see and understand why the resulting routes have been created, with settings easily tweaked to promote confidence in the software.Depending on these outcomes, it will present opportunities to adjust resource levels to improve efficiency. An example might be to stop scheduling against fixed regions. Another might be to allow field employees to begin their optimised route from their home address. Better utilisation highlighted by the tests might create additional appointment windows to reduce backlogs, such as bringing forward work to improve customer satisfaction. It may prove that planning teams lacked visibility or fought to override their current system because appointments were deemed too expensive to fulfil.
Ultimately, the outcome of a Scheduling Test will provder the data to make an informed decision. One that allows for a happier workforce with less unplanned overtime, and improved customer scores, all achieved through a realistic task balance and measured resources.
INTEGRATION: FAST, LEAN, AND VERY SMART
FLS VISITOUR is made available via web application servers and integration is easy through the use of web services. The application is carried out by the FLS VISITOUR client or as a black box.
Configurations include:
- All the data from CRM available for scheduling of service and sales appointments.
- Features of FLS VISITOUR including the PowerOpt algorithm feeding real-time route planning
- Permanent synchronisation of completed order data including documents into CRM/ERP
- Microsoft: ISV partner for best-of-breed scheduling for Dynamics 365, Field Service, and CE users.
- SAP: FLS INTEGRATION SUITE FOR SAP ERP and the FLS INTEGRATION SUITE FOR SAP S/4HANA (On Premise) integration
- IBM Maximo: Service Request & Work Orders, and Resources from IBM Maximo master data integration