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Organisations with field workforces recognise the benefits of an algorithm that works in the background to moderate risk, and design valuable operational improvements – all driven from the scheduling and dispatch desk. The focus on those two main pressures (short appointment windows and inflation) aligns directly with the field service KPIs 'time to respond' and 'time to resolution'. How do the data capture and connected automation features of Dusk Mobile and an integration with FLS VISITOUR dynamic field scheduling work to solve these?

DUSK MOBILE PLUS FLS VISITOUR MEANS REAL-TIME TRANSPARENCY

Engineering, Facilities, Logistics, or Utilities: Whether reactive repairs and maintenance; or planned inspection and compliance, these jobs carry unique SLAs.

Through Dusk Mobile, your ecosystem of connected assets and sensors provide transparent data that feeds your mobile workforce planning. Assets are linked with operational impact, history, and geocoded location (factors can be almost limitless). To meet or exceed the SLAs, real-time transparency considers as many parameters as possible to diagnose mobile workforce servicing requirements - such as the operative skills and replacement parts required.

THE DATA REQUIRED FOR SUCCESSFUL FIELD SCHEDULING

With these clear requirements a dynamic scheduling algorithm can begin to match available resources against cost constraints. As the calculation is continually working in the background to satisfy the best outcome, only achievable appointment options are presented.

FLS VISITOUR adds value to the 'time to respond' and 'time to resolution' SLAs. It will consider the optimal skills, parts, vehicle, and real-world driving time to produce highly accurate appointment windows. By avoiding white-space filling and considering the entire organisation's field workforce in real time (no batch or overnight processing), every appointment is optimised.

REMOVING IN-SHIFT PRESSURES WITH MOBILE WORKFORCE MANAGEMENT

Dynamic workforce scheduling designs an improved use of existing capacity, with greatly reduced operational costs. On average, appointments produced with embedded route and tour planning cut fuel and CO2 emissions by 20%.

FLS VISITOUR performs especially well when changes occur in-shift. There is no requirement for schedulers to build in costly 'time buffers' - just in case for heavy traffic or job over-runs. Live ETA data via a connected app seamlessly notifies both the SaaS workflow and the customer. When an appointment is cancelled, or an emergency assignment is created the software considers the effects for the entire mobile workforce in real-time.

There is now no need for schedulers to question which appointments must be delayed or rescheduled. There is also no need to calculate the travel costs or consider parts or vehicles. This not only allows for SLAs to (again) be met, but keeps your schedules productive and efficient, with the option to feed in new appointments.

Extending the features of Dusk Mobile with the dynamic scheduling value of FLS VISITOUR gives highly regulated industries the tools to meet their obligations, the data to audit and report, and the confidence to retain skilled operatives through balanced workloads.