Great field service consists of several factors.
It extends across the dimensions of customer, employees, processes, and technology. These points characterise modern, dynamic field service. What is increasingly important in all areas is the topic of sustainability: Sustainable recruitment, retention, costs, lone working, and travel time.
For each of these areas, we have filtered out the central points from our experience with our customers that constitute high quality in field service management today.
With this guide, you can assess how well your field service is positioned in different areas and where it's critical to catch up.
12 FACTORS FOR DYNAMIC FIELD SERVICE MANAGEMENT
All in all, you will find 12 important points in the checklist for excellent field service management at the cutting edge:
What is important in your processes?
What tools do you use?
What does sustainability mean in field service?
We go through these and other aspects. Where can you put a check mark, what can you still improve?
Every improvement begins with a look at the status quo. Use a secure basis for your development planning.
After reading this checklist you will gain an idea of where you stand and what you must tackle in 2023.